Your role
Mission
Provide Technical & Warranty administration Support to Regional CTS Operations and Management Team. Work with field
service operations to resolve special and difficult service issues and coordinate special projects relating to customer support
and the Operations Team as initiated by the management team or Technical Support Competency Group.
Roles and Responsibilities
- Review new products and product information from a field/aftermarket perspective to determine service feasibility and
required aftermarket resources and/or services.
- Assist Service Managers in development of technicians to insure growth of technician knowledge including local training
initiatives, monitoring formal training programs and making recommendations for continuous improvement of Direct
technician work force.
- Liaise with the Technical Support Competency Group to expedite the timely and appropriate resolution of service issues
that require special attention within the region.
- Warranty administration support for Direct Operations including review/approval of claims at the Service Manager prokura
level and RMA tracking of warranty returns.
- Provide Technical Support for end users in a safe manner and direct the customer toward a Field Service intervention as
appropriate.
- Special projects as assigned by the Regional Operations Manager or VP/GM.
- Perform assigned duties in accordance with Atlas Copco standards, while always striving to understand the needs and
expectations of the customer. Take whatever action is appropriate and required to get the job done and to establish and
maintain communications with all people/employees considered necessary to get the job done.
- Perform other duties as assigned.
To succeed, you will need
Experience – 3-5 years of technical field service experience maintaining and repairing air compressors and (Atlas Copco and
other). Demonstrated expertise in the maintenance, overhaul and repair of a wide variety of Atlas Copco compressors. Strong
mechanical and electrical skills, with an understanding of mechanical and electrical components and the ability to interpret
wiring diagrams and relay logic.
Education – Minimum of four year degree in mechanical engineering or related, or equivalent experience (e.g. 10+ years).
Skills
- Must be self-directed and have excellent organizational, interpersonal, and verbal and written communication skills.
- Must have proven business analysis skills. Must be proficient in Microsoft Office, including Word and Excel. Travel required.
- Must have a valid driver’s license.
Travel
Travel is to be expected to support the Region’s needs, approx 10 - 15%.
Location
The position is a hybrid based role.
In return, we offer
Choose your career with us!
Drive your Career, Explore Opportunities, Realize your Passion . . .
Attractive benefits Include:
- Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
- Health insurance/ Dental insurance/ Vision insurance
- Paid time off
- Life & Disability insurance
- Salary based on knowledge, skills, and experience. Salary range is $75K - $95K.
Job location
Hybrid
This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our West Springfield, MA office
Contact information
Talent Acquisition Team: Tachelle Peeples
Company: Atlas Copco Group
Functional area: Service
Location: US – United States
City: West Springfield Massachusetts
On-site/remote: Hybrid
Brand: Atlas Copco
Company Name: Atlas Copco Compressors LLC
Date of Posting: September 12, 2026
Last day to apply: October 18, 2026
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