Atrium EventsActive opening

Operations Manager (hands-on) – Event Hire

Raleigh, NSW, AUFound today
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Every quote we send carries a promise: we'll be on site when we say we will, or the install is on us. You'd be the person who makes that promise true for the weddings, festivals and sporting carnivals of the Coffs Coast.

Pay: $95,000 + super, rising to $100,000 at six months on agreed results. Full-time, permanent. Based in Raleigh NSW (between Bellingen and Urunga).

How we work

  • We set a standard everyone can meet, and we hold it.
  • We'd rather deliver two jobs complete than half-deliver three.
  • When we get it wrong, we own it and fix it.
  • We look after our crew and our gear, because both last longer that way.

In this role you keep those true in the busiest weeks of the year, when it would be easiest to let them slide.

About us

C2C Event Hire and Hire Port put up the marquees, flooring, furniture and lighting behind weddings, festivals, sporting carnivals and corporate events from Coffs Harbour to Port Macquarie and up onto the New England. We work from one warehouse in Raleigh, with five trucks and a crew of around fifteen. The business has grown fast. Now we need the person who plans the work so the crew can just build.

The role

You'll run operations. Which job goes on which day, which crew and which truck, and when it gets packed. You'll make sure every job leaves complete, goes up right first time, and comes back counted. You'll lead our warehouse manager and team leaders and train the crew to one standard. About half your week is on site, leading the big builds and meeting clients to set out their site, and half is planning. You'll report to the owner alongside our event planner & office team in delivering everything we sell.

What you'll do

  • Plan crews, trucks and gear two weeks ahead, and adjust when things change
  • Check every big booking before it's confirmed: can we deliver it, and what needs sub-hiring?
  • Make sure every job is packed and checked the day before
  • Do site visits with couples and event organisers, and set out sites before the crew arrives
  • Lead the big installs and pack-downs
  • Train and lead the crew, and back your team leaders
  • Look after the trucks, trailers and forklift, and own load safety
  • Keep the office informed, so a customer never hears about a problem before we do

About you

  • You've led crews of five or more on a site, in a yard or on the road — construction, civil, mining, scaffolding, staging, events, transport or Defence all count
  • You plan ahead, and you can tell us about a problem you saw coming
  • You set a standard and hold people to it, fairly
  • You've taught people how to do a job properly
  • You're steady. You stay in jobs and you turn up
  • You're happy to load a truck and swing a mallet when it's needed
  • Manual driver's licence. A Light or Medium Rigid truck licence is a plus; if you don't have one, you'll get one once you start. Forklift licence, or willing to get one
  • Marquee experience is not needed. We'll teach you the gear

What this isn't

  • It isn't being dropped into chaos and left to it. The systems are already being built: a crew roster, written procedures for each stage of a job (you'll help finish them), and a CRM that tracks every booking. Your first month is planned.
  • It isn't a title without the say. Your calls on site stand, and you can stop a job to fix it without being second-guessed.

What we offer

  • A full-time role at the centre of a business that's growing
  • A clear path: operations manager now, head of operations as we grow
  • A loyal, experienced warehouse manager who knows every piece of gear
  • Busy springs and autumns, quieter winters. Work weeks would reflect this (some more hrs than others)

To apply, send your resume and short answers to these three questions:

1. Tell us about the busiest week you've ever run. How many people and jobs, what went wrong, and what did you do about it?

2. A 10 m × 24 m marquee comes down on Tuesday. On Wednesday a 10 m × 33 m goes up at another site, using the same frames plus extra. What do you do on Tuesday night?

3. A truck driver tells you a load is fine. One of your crew tells you it's overloaded. What happens next?

Pay: $95,000.00 – $100,000.00 per year

Work Location: In person

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Atrium EventsOperations Manager (hands-on) – Event Hire
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