Role Overview
The IT Infrastructure Team Lead is responsible for overseeing the daily operations, maintenance, and strategic scaling of the organization’s core technological backbone. This role balances hands-on technical troubleshooting with people management, ensuring that servers, networks, and physical security infrastructures run seamlessly. The ideal candidate will foster a culture of knowledge sharing and decentralized execution, empowering team members to take ownership of their respective domains.
Key Responsibilities
1. Leadership & Team Management
- Decentralized Execution: Lead and mentor a team of system administrators and network engineers, encouraging autonomy and accountability in task execution.
- Capacity Building: Facilitate cross-training and knowledge-sharing sessions to eliminate single points of failure within the IT operations team.
- Performance Tracking: Conduct regular performance reviews, set clear Key Result Areas (KRAs), and guide the team through complex technical escalations.
- Vendor Management: Liaise with third-party vendors, ISPs, and hardware suppliers to ensure SLAs are met and procurement is handled efficiently.
2. Systems & Cloud Administration
- Server Management: Oversee the deployment, monitoring, and maintenance of Linux-based server environments (e.g., Ubuntu) and Windows servers.
- Web Services: Ensure high availability and optimal configuration of web servers and reverse proxies like Nginx.
- Cloud & DevOps Support: Collaborate with development teams to support CI/CD pipelines, containerization, and cloud hosting infrastructure (AWS, Azure, or GCP).
- Disaster Recovery: Design, implement, and routinely test backup and disaster recovery protocols to ensure zero data loss and maximum uptime.
3. Network & Security Operations
- Network Infrastructure: Manage and optimize LAN/WAN architecture, routing, switching, and VPN setups.
- Physical Security Systems: Oversee the configuration, bandwidth management, and remote access protocols for enterprise CCTV systems and Network Video Recorders (NVR).
- Cybersecurity: Implement robust firewall rules, monitor network traffic for anomalies, and ensure system-wide compliance with security best practices and patch management.
- Resource Monitoring: Utilize tools (like Zabbix, Prometheus, or Nagios) to proactively monitor disk usage, CPU load, and network bottlenecks.
Qualifications & Experience
- Education: Bachelor’s degree in computer science, Information Technology, or a related field.
- Experience: 5to8years of experience in IT infrastructure, network administration, or DevOps, with at least 2 years in a supervisory or team lead capacity.
- Certifications: ITIL, CCNA, CCNP, AWS/Azure certifications, or RHCE (preferred).
Core Technical Skills
- Deep expertise in Linux system administration and command-line utilities.
- Strong understanding of virtualization (VMware, Hyper-V) and containerization technologies.
- Proficiency in network protocols (TCP/IP, DNS, DHCP) and firewall administration.
- Experience managing physical security infrastructure and optimizing video feed bandwidth.
- Familiarity with scripting languages (Bash, Python) for automating routine infrastructure tasks.
Soft Skills
- Exceptional problem-solving abilities and a calm demeanor during critical system outages.
- Strong communication skills, capable of translating complex technical roadblocks to non-technical stakeholders.
- A collaborative mindset focused on building a resilient and self-sufficient team.