Ride Operations Assistant Manager
Aussie World is a much-loved Sunshine Coast theme park, home to a large frontline team delivering safe, fun, and memorable experiences for guests of all ages. We're looking for a hands-on leader to join our Rides Operations department and help our team shine, every single day.
Summary:
Aussie World is looking for an Assistant Ride Operations Manager to help lead our frontline team and deliver outstanding guest experiences — full-time, permanent.
Reporting to the Ride Operations Manager, the Assistant Ride Operations Manager is second-in-charge of a large frontline team across the park. You'll be a visible, hands-on leader who steps up as the senior manager on site during allocated shifts, supports the Ride Operations Manager in day-to-day operations, and helps deliver safe, efficient, and memorable guest experiences aligned with our values.
Employment type: Full-time, permanent
Location: Aussie World, Palmview, Sunshine Coast, Queensland
Reports to: Ride Operations Manager
Responsibilities:
- Guest Experience
- Support the delivery of consistent, friendly, and professional guest service across the park
- Act as an escalation point for guest complaints, incidents, and complex enquiries, resolving issues promptly and empathetically
- Help monitor guest feedback and on-site observations to identify trends, risks, and opportunities for improvement
- Apply service recovery strategies and goodwill gestures in line with company guidelines
- People Leadership & Team Management
- Lead, coach, and support a large frontline team, including supervisors and casual employees
- Help foster a positive, inclusive, high-performance culture aligned with our values and service mindset
- Assist with rostering, deployment, and break coverage to ensure effective operations during peak and off-peak periods
- Support recruitment, onboarding, training, performance management, and capability development
- Lead daily briefings, opening and closing procedures, and ensure adherence to operational checklists and standards
- Operational & Cross-Functional Collaboration
- Support day-to-day theme park operations with a hands-on approach, upholding standards of safety, training, guest experience, and compliance
- Act as the senior manager on site during allocated shifts, exercising delegated operational authority in the Ride Operations Manager's absence
- Help make real-time operational decisions in response to weather, safety incidents, ride failures, or security risks
- Work closely with Ride Operators, Operations Managers, and Safety teams to ensure smooth operations and effective guest flow
- Special Events
- Help plan, coordinate, and communicate operational and service information throughout special events
- Ensure plans, checklists, briefings, and procedures are in place and communicated to staff at daily briefings
- Support supervisors and the team during special events and monitor guest satisfaction and feedback
- Work Health & Safety, Security & Compliance
- Help ensure operational activities comply with WHS policies, procedures, and regulatory requirements, including Qld Amusement Device legislation
- Promote and reinforce a strong safety culture across the team
- Support risk assessments, inspections, audits, and safety checklists
- Assist with incident response, reporting, and investigations, including guest injuries and ride stoppages
- Act as a first responder in medical and emergency situations
About You
Experience
- Experience leading or supporting large, diverse frontline teams, including supervisors and casual employees
- Background in theme parks, attractions, major events, hospitality, tourism, retail, or entertainment venues
- Experience delivering exceptional guest experiences in high-volume environments
- Exposure to rostering, deployment, and labour optimisation across peak and off-peak periods
- Experience handling guest complaints and escalations, and supporting incident response
- Exposure to WHS, risk management, and compliance in public-facing environments
Qualifications
- Tertiary qualifications in Hospitality Management, Tourism, Business, Events, Management.
- Certificate IV in Workplace Health and Safety
- Current Advanced First Aid & CPR
Knowledge & Skills
- Understanding of guest journey mapping and service recovery principles
- Familiarity with theme park operations, guest flow, and queue management (desirable)
- Outstanding people leadership and coaching skills
- High-level communication skills, including a strong on-the-floor presence
- Ability to remain calm, decisive, and visible during high-pressure situations
- Strong problem-solving, judgement, and conflict resolution skills
- Proficient in using workforce management, rostering, and incident-reporting systems, plus Microsoft Office
Personal Attributes
- Guest-obsessed mindset with a genuine passion for service excellence
- Approachable, energetic, and highly visible leadership style
- Resilient and adaptable in fast-changing, high-volume environments
- Empathetic and emotionally intelligent, especially with distressed guests or staff
- Accountable, consistent, and fair in people management
- Strong experience with safety, responsibility, and duty of care
What We Offer
- A leadership role at one of the Sunshine Coast's most iconic theme parks
- Aussie World Tickets
- Anniversary voucher to spend on-site (food/gift store/bottleshop)
- 50% off Fun Cafe food
- Fun theme park environment (ride a ride in your lunch break)
- Access to our Employee Assistance Program
- A supportive, close-knit management team and a strong safety-first culture
- Variety, energy, and the chance to make a visible difference to thousands of guests every week
Company Overview
Please visit https://www.aussieworld.com.au/ for more information
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