Agency Purpose
The Australian Electoral Commission (AEC) is an independent statutory authority established by the Australian Government to maintain an impartial and independent electoral system for eligible voters through active electoral roll management, efficient delivery of polling services, and targeted education and public awareness programs.
The AEC’s values and commitments
The AEC values and commitments are an essential component of our operating environment and frame how AEC staff work. The AEC's focus is on electoral integrity through the values of quality, agility and professionalism.
About the Team
The Platforms and Application Development (P&AD) Branch delivers Information, Communication and Technology (ICT) services to the AEC and is divided into three sections: IT Roll and Event Applications, IT Applications Development and Application Platform Management. ICT services are delivered through a select sourcing model, with a mix of in-house and outsourced resources.
The P&AD Branch is committed to building the agency’s information technology capability by providing resilient, modern and secure systems informed by data and insights, while also upskilling teams to develop innovative new products and services.
The Opportunity
This is an exciting opportunity to join the AEC and contribute to work that has a direct impact on Australia's democratic processes.
As a ServiceNow Developer, you will play a key role in developing, configuring, maintaining, and supporting the AEC’s ServiceNow platform to drive effective business operations and service delivery.
You will work as part of a small, agile team to deliver high-quality technical solutions across the ServiceNow suite, with a strong focus on enhancing and supporting core enterprise products such as IT Service Management (ITSM), Human Resources Service Delivery (HRSD) and Customer Service Management (CSM).
In this role, you will contribute across the full development lifecycle, including requirements refinement, solution design, build, testing, deployment and post-implementation support. You will work closely with product owners, business analysts, architects and operational teams to deliver secure, reliable and scalable solutions. You will also undertake platform maintenance activities, including upgrades, defect resolution and performance optimisation, and contribute to the development and maintenance of technical documentation. To support a contemporary and efficient platform, you will remain current with ServiceNow updates and industry trends.
You will be expected to manage competing priorities, deliver results within required timeframes, and undertake additional duties or assume responsibility for other functions as directed from time to time.
To excel you’ll have:
We are seeking a motivated and capable professional who can demonstrate the skills, knowledge and experience required to perform successfully in this role.
Essential
- Demonstrated experience in application development, configuration or ICT support with prior experience working with the ServiceNow platform highly regarded.
- Strong analytical and problem-solving skills, with the ability to investigate issues, identify root causes and contribute to the development of practical, sustainable solutions.
- Ability to work effectively under limited direction, manage competing priorities and remain flexible and responsive in a dynamic delivery environment.
- Well-developed communication skills, including the ability to clearly explain technical concepts to non-technical stakeholders and work collaboratively with multidisciplinary teams.
- Strong commitment to quality, accuracy and continuous improvement, including experience contributing to testing, documentation, maintenance and platform optimisation activities.
- Understanding of, or the ability to quickly develop an understanding of, IT Service Management, HR or Customer Service business processes within a large, complex organisation.
- Ability to remain calm and resilient under pressure, maintaining focus and professionalism while working through technical issues and meeting delivery timeframes.
Desirable
- ServiceNow product certifications in one or more of the following: IT Service Management (ITSM), Human Resources Service Delivery (HRSD) and Customer Service Management (CSM).
- Experience working within Australian Government, regulated or security-sensitive ICT environments.
- Experience working in agile or hybrid delivery environments.
Eligibility
- AEC employees must be Australian citizens.
- Any person who is, and seen to be active in political affairs, and intends to publicly carry on this activity, may compromise the strict neutrality of the AEC and cannot be considered.
- Applicants are required to consent to, undergo, obtain and maintain a character clearance.
- Applicants are required to consent to, undergo, obtain and maintain the security clearance required for this role. Advertisement: 2026-184 17456 - AEC Job Advertisement.pdf Back
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