Entity: Austroads
Division: Service Delivery
Job Type: Full – time (1.0 FTE)
Location: Austroads Melbourne Offices
Reports to: Technical Systems, Certification and Assurance Manager
Responsible GM: General Manager Service Delivery
Direct reports: Nil
Date reviewed: June 2026
Organisational Context
Austroads is the association of Australian and New Zealand transport agencies.
We provide authoritative, practical and impartial advice, information, tools and services to help our
members to deliver safe, efficient and reliable mobility to their customers.
We also deliver value to a range of other key stakeholders across government, industry and communities,
where there is a demonstrated societal benefit to do so.
Austroads comprises several business activities, including the core Austroads work program, the National
Exchange of Vehicle and Driver Information System (NEVDIS), and Transport Certification Australia
(TCA).
Our teams are located across Australia and New Zealand. We work in an integrated and collaborative
way, along with external consultancies and other partners, to ensure our products and services are
delivered successfully and maximise value.
Austroads promotes a culture of professionalism, innovation, and integrity, with a commitment to
accountability, quality, and excellence in the delivery of all of our programs and services. Austroads
values continuous improvement, and all staff are expected to engage in their work in a spirit of curiosity,
collaboration, and proactivity.
We recognise the unique skills and abilities of each individual, who come from a wide range of disciplines
and backgrounds. We support our people through ongoing development and learning opportunities and
create a supportive team environment for all our staff. We strive to be an employer of choice.
Austroads takes inclusion and diversity seriously. We embrace difference and diversity of identity,
experience and thought, and actively strive for inclusive behaviours across our company and our work.
The Role
Team Purpose
The Service Delivery team provides Austroads established products with a strong focus on functionality
and sustained excellence. Effective service delivery is underpinned by a team of professionals who are
responsive to the needs of Austroads members and other users of our services. We are proactive in
communicating our Service Delivery priorities and plans, and we strive to continuously improve our
services and add value for our members.
Position Purpose
This position manages the processes that enable Technology Service Providers to obtain and maintain
TCA certifications and approvals. It also serves as the central point of contact for matters within TCA and
provides advice to the General Manager Service Delivery.
The Testing and Assurance Coordinator is responsible for documenting and implementing the approval,
certification, and re-certification processes.
Major Responsibilities/Accountabilities
The role is responsible for:
- Liaison with Technology Service Providers from initial enquiry through to formal
application and subsequently as approved or certified entities.
- Supporting the development of certification, registration, type-approval and re-
certification, including external and internal procedures, documentation, and reporting.
- Assisting in the development/improvement of the audit processes as they relate to certification and re-
certification.
-
Maintaining all certification, registration and re-certification documentation.
-
Leading the development of guidelines for Technology Service Providers to help them plan
and deliver certification, registration, type-approval and re-certifications.
- Coordinating and communicating test reports, legal reviews and general re-certification information
to relevant stakeholders.
- Support for new type-approval and certification applications and the management of change
requests.
-
Administration of contracts and agreements for Technology Service Providers.
-
Management of certificate of conformance processes for type-approval.
-
Preparation of routine and ad hoc management reports as requested.
-
Maintenance of and adherence to Quality Systems processes and procedures.
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Ensuring the delivery of timely and high-quality accurate reports, to internal and external stakeholders.
-
Providing first level technical input into the establishment of additional Auditing and Compliance related
processes
-
Administering project support to staff collecting data ensuring compliance with agreed standards.
-
Other duties as required to achieve a high standard of application and certification/approval
processes.
Key Stakeholder Interfaces
Internal
-
General Manager Service Delivery
-
Technical Certification and Assurance Manager
-
Telematics Services Manager
-
EWD Applications Manager
-
Audit & Compliance Manager
-
Stakeholder Management and Communications staff
External
-
Technology Service Providers
-
National Heavy Vehicle Regulator
-
State & Territory Road Authorities
The Person
Qualifications, Knowledge, and Experience
The Testing and Assurance Coordinator will possess:
-
Excellent organisational, documentation and procedural skills are critical to the success of this role.
-
Project management skills with the adherence to processes.
-
Qualifications in a discipline such as Project Management, Administration, Information
Technology or other related disciplines.
- Excellent communications and interpersonal skills and proven ability to liaise with internal and
external stakeholders.
-
Experience in transport technology systems (desirable)
-
Analytical and problem-solving skills, together with an ability to work collaboratively and adjust priorities
depending on the stakeholder environment.
- Demonstrated ability in use of computer applications in development and preparation of technical
reports, including experience in Microsoft Word, Excel and Access. Experience with and Share
Point would be favourable.
- Demonstrated ability to undertake statistical analysis and report for the purpose of
determining compliance to agreed standards
- Some contract management experience is desirable.
Personal Qualities
The incumbent will need to present a professional image and build a strong relationships internally and
externally. Specifically, the role requires:
-
Ability to pragmatically approach problems.
-
Multi-stakeholder management capabilities.
-
Strong multi-tasking capabilities.
-
Strong ethical and moral fortitude
Capability Profile
Flexibility and Adjusts approach in line with changing priorities. Is open to Foundation
adaptability acquiring and developing skills and knowledge, adapts to new
ways of working or organise work to deliver results.
Critical thinking Objectively analyses and evaluates available data, points of view, Intermediate
and problem needs of stakeholders and potential solutions before
solving recommending relevant actions or decisions.
Make insightful Makes considered, ethical and courageous decisions based on Intermediate
decisions insight into the broader context.
Project work Defines work activities required to deliver against outcomes Intermediate
delivery and intended, in line with agreed timeframes, resources, and ways of
management working. Understands and applies effective project planning,
coordination and control methods.
Data Literacy Utilises diverse data sources to improve the speed and quality of Foundation
service delivery and decision making processes
Stakeholder Identifies stakeholders impacted by decisions. Takes steps to Foundation
management keep interested parties engaged while managing expectations on
outcomes.
Knowledge Establishes mechanisms to record and share knowledge and Foundation
management experience to enable the retention and expansion of corporate
knowledge.
Work Collaborates with others, demonstrating an understanding of their Foundation
collaboratively value to the organisation.
Customer focus Understands customer needs, applies skills, knowledge and Foundation
experience to deliver high impact services that address those
needs.