Customer Account Manager - Versori

About the role

What You'll Do:

The Account Manager owns the retention, health and growth of Versori's contracted customer base in the USA. As Versori scales through 2026, the AM function becomes critical to ensuring that the ARR generated by the AE team compounds through connector expansion and usage growth rather than churning. You will be the primary relationship owner for every USA customer post\-contract signature.

You will work by identifying expansion opportunities before customers reach their usage caps, running structured quarterly reviews and being the internal advocate for your portfolio of accounts. Your contribution to Versori's growth comes through the accounts you keep and grow, not just the new ones signed.

What Your Responsibilities Will Be: * Lead the post\-sale relationship for all contracted USA customers from contract signature onwards * Run structured quarterly business reviews with customers at or above the $70,000 ACV threshold * Identify expansion opportunities based on usage data, growth signals and business changes within each account * Manage all USA contract renewals: forecasting, negotiating and closing renewals at or above current contract value * Be the primary escalation point for customer health concerns, coordinating with the product and engineering teams on resolution * Monitoring platform usage data to identify customers approaching usage caps and initiating proactive commercial conversations before automatic overages are triggered * Build relationships with multiple stakeholders within each customer account to reduce single\-contact risk * Produce monthly account health reports and renewal forecasts for the Head of Sales

What You'll Need to be Successful: * 3 to 6 years of SaaS customer success or account management experience with experience in expansion revenue growth * Experience managing technical product relationships with IT or engineering buyer personas * Commercial instinct: able to identify and convert expansion opportunities without being transactional * Background in integration, API or data platform products * Manage a portfolio of accounts with varying health, risk and growth profiles simultaneously * Experience with usage\-based billing models and overage conversations * Run executive\-level business reviews with senior technical and commercial partners

Avalara is an AI\-first Company:

AI is embedded in our workflows, decision\-making, and products. Success here requires embracing AI as an essential capability.* You’ll bring experience using AI and AI\-related technologies, ready to thrive here. * You’ll apply AI every day to business challenges \- improving efficiency, contributing solutions, and driving results for your team, our company, and our customers. * You’ll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too.

How We'll Take Care of You:

Total Rewards

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.

Health \& Wellness

Benefits vary by location but generally include private medical, life, and disability insurance.

Inclusive culture and diversity

Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee\-run resource groups, each with senior leadership and exec sponsorship.

What You Need To Know About Avalara:

We’re defining the relationship between tax and tech.

We’ve already built an industry\-leading cloud compliance platform, processing over 54 billion customer API calls and over 6\.6 million tax returns a year. Our growth is real \- we're a billion dollar business \- and we’re not slowing down until we’ve achieved our mission \- to be part of every transaction in the world.

We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too. **We’re An Equal Opportunity Employer** Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.