JOB DESCRIPTION

Department: E-Commerce Operations

Experience: 3–5 Years

Location: [Ahmedabad]

Employment Type: Full-Time

Reporting To: E-Commerce Operations Head

Role Overview

We are looking for an E-Commerce Operations Executive / Assistant E-Commerce Operations Manager to manage the complete backend operations of our e-commerce and quick-commerce channels.

The role will be responsible for marketplace operations, FBA fulfillment, inventory management, listing/catalog operations, stock availability, returns, shipments, PO processing, invoicing, appointment-based deliveries, and inventory planning/forecasting.

This is a purely operations-focused role.

KEY RESPONSIBILITIES

1. Marketplace Operations

Manage day-to-day backend operations across Amazon, Flipkart, FirstCry, Meesho, Blinkit and other e-commerce/quick-commerce platforms.
Monitor marketplace dashboards for pending actions, errors, inactive SKUs and operational issues.
Coordinate with marketplace teams, warehouse teams, logistics partners and internal teams for smooth operations.
Ensure all operational activities are completed within defined timelines.
Identify operational gaps and proactively follow up for resolution.
Maintain daily operational trackers and MIS.

2. Amazon FBA & Fulfillment

Create and manage Amazon FBA shipment plans based on inventory requirements.
Prepare SKU-wise shipment quantities and coordinate with the warehouse for dispatch.
Generate shipment labels, box labels and required documentation.
Track FBA shipments from creation to delivery/check-in.
Monitor FBA inventory, stranded inventory and fulfillment issues.
Track shipment discrepancies, missing/damaged inventory and receiving issues.
Raise and follow up on Amazon cases for operational issues.
Ensure adequate inventory availability across fulfillment locations.

3. Inventory Management

Monitor SKU-wise inventory across marketplaces, warehouses and fulfillment centers.
Track daily stock levels, sales velocity and inventory cover.
Calculate and monitor Daily Run Rate (DRR).
Identify potential stock-out and overstock situations.
Prepare replenishment requirements based on:
Current inventory
DRR
Lead time
Open orders/POs
In-transit inventory
Warehouse stock
Marketplace stock
Coordinate with warehouse/supply-chain teams for timely replenishment.
Monitor inventory mismatches between physical and marketplace stock.

4. Inventory Planning & Forecasting

Support SKU-level demand planning and inventory forecasting.
Prepare 15/30/45/60-day inventory projections as required.
Forecast future inventory requirements based on historical sales and current run rate.
Identify upcoming stock-out risks and communicate them proactively.
Support event/season-based inventory planning.
Coordinate with procurement, warehouse and business teams to ensure inventory readiness.
Maintain inventory planning and replenishment trackers.

5. Listing & Catalog Management

Create and maintain product listings across marketplaces.
Manage product:
Titles
Bullet points
Descriptions
Images
Attributes
HSN/GST details
Dimensions & weight
Product specifications
Variants
Backend attributes
Identify and resolve suppressed, inactive or incorrect listings.
Coordinate with marketplace teams for catalog corrections and approvals.
Support new SKU/product launches from an operational and catalog perspective.
Ensure accurate and consistent product information across platforms.

6. Returns, RTO & Reconciliation

Monitor marketplace returns, cancellations and RTOs.
Track returns SKU-wise and channel-wise.
Coordinate with warehouse teams for return receipt and reconciliation.
Identify discrepancies between marketplace return reports and physical inventory.
Track damaged/unsellable returned inventory.
Maintain return and RTO trackers.
Escalate abnormal return or operational issues.

7. PO & Invoice Operations

Manage PO-based operations across relevant marketplaces and quick-commerce channels.
Receive and validate POs for SKU, quantity, price, tax and other details.
Coordinate inventory allocation against POs.
Create invoices against confirmed orders/POs.
Prepare dispatch and shipping documentation.
Coordinate with warehouse/logistics teams for PO fulfillment.
Track PO status from PO receipt → processing → appointment → dispatch → delivery.
Maintain pending PO and aging trackers.
Coordinate with finance/accounts for invoice-related discrepancies.

8. Appointment-Based Delivery

Manage appointment-based delivery processes for marketplaces, quick-commerce and other channels.
Create delivery appointments against POs.
Coordinate with respective warehouses/DCs.
Track appointment availability and delivery slots.
Coordinate with logistics partners for on-time delivery.
Manage appointment rescheduling and failed/missed appointments.
Resolve appointment-related operational issues.
Maintain appointment and delivery status trackers.

9. Blinkit & Quick-Commerce Operations

Manage backend operational activities for Blinkit and other quick-commerce platforms.
Monitor inventory availability and replenishment requirements.
Track SKU availability and stock-outs across locations wherever data is available.
Coordinate dispatches and replenishment with warehouse/logistics teams.
Manage PO-based operations and appointment scheduling.
Track pending POs, appointments, dispatches and deliveries.
Coordinate with quick-commerce platform teams for operational issues.
Ensure products remain operationally available across relevant locations.

10. Stock-Out Management

Monitor daily stock availability across all channels.
Prepare daily stock-out and low-stock reports.
Identify SKUs approaching critical inventory levels.
Highlight stock-out risks to the relevant teams.
Coordinate replenishment to prevent loss of availability.
Identify the reason for stock-outs, including:
Low physical inventory
Marketplace inventory mismatch
FBA/warehouse issues
In-transit delays
Listing/inventory sync issues
Fulfillment restrictions
Follow up until the issue is resolved.

11. Reporting & MIS

Maintain regular operational reports covering:

Daily inventory
DRR
Stock cover
Stock-out report
FBA inventory
FBA shipments
In-transit inventory
Returns/RTO
PO status
Appointment status
Pending deliveries
Marketplace availability
Inventory forecast
Replenishment requirements
Operational issues/escalations

REQUIRED SKILLS & EXPERIENCE

Must Have

3–5 years of experience in E-commerce / Marketplace Operations
Hands-on experience with Amazon Seller Central and FBA
Strong understanding of marketplace backend operations
Experience in inventory management and replenishment
Experience in FBA shipment creation and fulfillment
Experience in listing/catalog management
Understanding of returns and RTO processes
Experience with PO processing and invoice generation
Understanding of appointment-based deliveries
Strong coordination and follow-up skills
Strong Excel/Google Sheets knowledge
Ability to work with large SKU-level datasets

Preferred Experience

Experience with Blinkit / Quick Commerce
Experience with Flipkart, FirstCry, Meesho or similar marketplaces
Experience with PO/vendor-based operations
Experience working with warehouses and 3PL partners
Experience with ERP/WMS systems
Understanding of GST/HSN and marketplace invoicing
Experience in FMCG, D2C, Baby Care, Nutrition or Consumer Goods

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