Unit Manager - Operations and Service/Senior Unit Manager - Operations and Service
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Job Purpose To provide support to the Internal Ombudsman in respect of case work activities by preparing synopsis of the complaints / escalations being referred, tracking of IO recommendations etc. Duties and Responsibilities • Analyze the complaints & escalations on receipt and review details in relation to casework quality and assessing submissions to the Internal Ombudsman. • Ensuring the cases are presented to the Internal Ombudsman in the agreed format with all supporting documents and rel…
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