We're looking for a Customer Success Manager to build and maintain strong relationships with our clients. In this role, you'll serve as the primary point of contact for a portfolio of accounts, ensuring they get maximum value from our platform.
Responsibilities:
- Manage a portfolio of 30-50 client accounts
- Conduct quarterly business reviews and identify upsell opportunities
- Collaborate with product and engineering to relay customer feedback
- Develop and execute customer retention strategies
- Track and report on key success metrics (NPS, churn, expansion)
Requirements:
- 3+ years in customer success, account management, or similar client-facing role
- Experience with SaaS platforms and B2B environments
- Strong communication and presentation skills
- Proficiency with CRM tools (Salesforce, HubSpot, or similar)
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