Project Manager — Social Media Agency
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**The role**
As Project Manager, you will own the client relationship end to end. You are the person our clients know, trust and call. Your success is measured by two things: clients staying with us long\-term, and projects delivered on schedule every single month.
**Key responsibilities**
* Serve as the primary point of contact for a portfolio of 8–10 dental clinic clients (calls, email, WhatsApp) * Lead client onboarding: collecting access, briefs and consent documentation * Present monthly content plans to clients and manage the approval process within agreed timelines * Coordinate the production team — SMM strategist, video editor, designer and videographer — and keep every deliverable on schedule * Organize and attend shooting days at clinics across the GTA (typically 1–2 days per week), managing the schedule on location * Perform final quality review of all content before client delivery, including compliance with healthcare advertising guidelines and patient consent requirements (full checklist and training provided) * Prepare monthly performance reports and lead review calls with clients * Identify opportunities to expand client packages and pass them to the owner
**What we're looking for**
* Working knowledge of marketing and social media platforms (Instagram, TikTok, Facebook) — required * 2\+ years of experience in project management, account management, client service or a related client\-facing role * Valid driving licence and access to a vehicle — required (regular travel across the GTA) * Exceptional organizational skills: you manage multiple clients, deadlines and moving pieces without dropping any * Professional, calm communication style — our clients are busy practice owners who value clarity and reliability * Experience in healthcare, dental or a regulated industry is an asset, but not required * Agency experience is an asset
**What we offer**
* Performance bonus tied to client retention * Flexible hybrid format: on\-location for shoots and client meetings, remote for the rest
Pay: $45,000\.00\-$60,000\.00 per year
Work Location: Hybrid remote in Toronto, ON
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