Responsibilities
Support
- diagnose and solve customer’s control systems issues using standard trouble-shooting tools and techniques
- perform troubleshooting and research toward the resolution of technology related problems for end users
- provide first-line support for Beckhoff Automation products
- provide end user training working one-on-one or group training, creating knowledgebase articles and updating guides
- prioritize incoming requests: escalate problems (when required or appropriate) to other technicians, next level support or other departments or function
- record, track, and document support requests, including all successful and unsuccessful decisions made as well as actions taken through to final resolution
- learn on the job when faced with new challenges/questions
- participate in on-call support on rotation to triage and troubleshoot after hours service requests – seldom
- build and maintain an advanced level of knowledge of Beckhoff Automation products and related technologies
- other duties and special projects as assigned
- assist in the service department
Engineering (in addition to the above list)
- develop machine programs to customer specifications while having the ability to define the specifications
- advise customers on proper selection, use, maintenance, and training of technology for specific applications
- understand the customers’ needs while offering standard and custom training as subject matter experts to support our products
- must be able to document and record all activity using established methods and tools
- account management and development
- approximately 25% travel
Qualifications
- Bachelor of Science in engineering or related technical field from a college or technical school; or equivalent combination of education and experience, Application: >3 years experience
- an understanding of automation hardware and software
- understanding of PLCs, motion control, distributed I/O, fieldbus systems (e.g. EtherCAT) and HMI technologies
- self-starter with a results driven personality
- strong analytical and reasoning skills
- ability to work in a high stress environment while maintaining professionalism
- excellent written and oral communication skills with the ability to present to customers and/or departmental meetings
Preferred education and experience
- previous technical training or Beckhoff Automation experience
- motion control experience
- Visual Studio and/or object-oriented programming in automation
- experience with the following is a plus:
- programming languages IEC 61131-3 (object oriented extension)
- C#, HTML5, JavaScript, TypeScript, C++ knowledge
- Windows, IT-networking and Microsoft Office applications
Benefits
- exciting tasks in an international environment with the technology leader in automation
- a future-proof job with an economically sound global player
- all the benefits that come with an owner-managed family company
- an open, family-oriented corporate culture
- room for personal growth and professional development Any questions? Please get in touch with our contact person:
Shaun Potter
shaunp@beckhoff.co.za
+27 11 795 2898
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