Job Description
Team: Other Job Location: Berlin, Germany Position Type: Permanent, Full-time Work Flexibility: Hybrid
Welcome to BestSecret!
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We are looking for an analytical, data-driven professional with a passion for data quality and process optimisation to join our Loss Prevention team. This role requires approximately 30% travel .
Your Responsibilities
- Independently manage, assign and track incidents, suspected fraud cases and process gaps through our Jira ticketing system, acting as the central point of contact to ensure no case is overlooked.
- Design and optimise workflows within our Jira ticketing system to enable comprehensive documentation and analysis of incidents.
- Analyse our systems landscape, including the interfaces between Logistics, Customer Service and Returns databases, to identify irregularities, fraud patterns and process vulnerabilities at an early stage.
- Analyse and interpret data (e.g. numbering sequences, returns data and inventory discrepancies) to produce meaningful ad hoc and real-time reports for stakeholders, including senior leadership and C-level executives.
- Support the transition from manual controls to automated monitoring systems by leveraging modern technologies and exploring AI-driven solutions.
- Work closely with our operational teams, Customer Service and Technology teams to identify and close data gaps.
Your Profile
Education & Background
- A completed degree in Industrial Engineering, Logistics, Business Information Systems, Business Administration , or a related discipline.
- Alternatively, a comparable analytical qualification (e.g. in wholesale and international trade, or IT systems integration).
- We also welcome ambitious career changers with strong analytical and numerical skills.
Analytical & Data Skills
- You have a genuine passion for working with data and an excellent aptitude for numbers.
- You are highly proficient in Microsoft Excel.
- Ideally, you have some knowledge of SQL or Business Intelligence tools such as Power BI.
Technical Skills
- Initial experience with ticketing and project management tools.
- Experience with Confluence would be a distinct advantage.
Experience
- Previous experience in Supply Chain, Logistics, E-commerce, Audit or Risk Management would be beneficial.
- However, your ability to learn quickly and grasp new concepts is more important than extensive experience.
Mindset & Approach
- You work in a structured and organised manner, maintaining oversight even when handling multiple tasks simultaneously.
- You enjoy challenging the status quo and finding the most effective, data-driven solutions.
- You take a collaborative, solution-focused approach rather than looking to assign blame.
Languages
- Fluent German and a good command of written and spoken English.
- Polish language skills would be an advantage.
Does this sound like you?
We look forward to receiving your application.
#LI-Berlin
#LI-Hybrid
#LI-EW1
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