- 5+ years in production or operations at a promotional products company or a decoration shop. You have run the orders, the floor, or both.
- You know how the swag industry works: distributors, suppliers, decorators, ESP or SAGE, minimums, setup fees, and who actually makes what.
- Expert in decoration: screen print, embroidery, DTF, DTG, sublimation, heat transfer, laser engraving, pad print, debossing. You know what each looks like, what it costs, what breaks it, and how long it takes.
- Fluent in blanks: brands, fabric weights, fits, decoration compatibility, and where to find stock fast.
- Well connected. You have decorators, factories, and suppliers you can call today, in the US, Latin America, or Asia.
- Overseas sourcing experience: custom molds, factory samples, air versus ocean freight, duties, and DDP.
- Based in Latin America and able to work US Eastern business hours.
- Fluent Englis and Spanish, written and spoken.
- Calm and fast under deadline. You can run 30+ open orders at once without dropping one.
You run production. Every order passes through you: you work closely with vendors, lock the timeline, chase every proof and ship date, and make sure it lands by the in-hands date. When sales has a client who needs something custom in ten days, you already know who can make it.
What you will own
Vendors
- Own every relationship with our decorators (screen print, embroidery, DTF, DTG, laser and hard goods), blank distributors, and overseas factories.
- Send clean POs with art, placements, quantities, and ship dates. Approve proofs and sew-outs before anything runs.
- Know each vendor's strengths, minimums, lead times, and pricing, and route every job to the right one.
- Negotiate pricing, rush fees, and terms. Hold vendors to quality and dates, and replace the ones that keep missing.
Orders, on time
- Build every order's timeline backward from the client's in-hands date: blanks, decoration, QC, shipping.
- Order blanks, confirm stock and substitutes, and track every shipment into the decorator.
- Run the production board daily. Every open order has a status and a committed ship date.
- Flag any order at risk at least 48 hours before it slips, with a fix already in hand.
- Own quality: check proofs, photos, and samples before goods ship, and resolve misprints and shortages with the vendor.
- Coordinate shipping, including multi-address drops and international DDP.
New vendors and rush support for sales
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When sales needs something we have not made before (custom plush, enamel pins, cut-and-sew, packaging), find who can make it and come back with price, lead time, and a sample plan within one business day.
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Give sales fast feasibility answers: can we decorate this, which method, what it costs, when it lands.
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Build a bench of vetted backup vendors in every category so no order depends on one shop.
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Join client calls when the question is production.
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Fluent English
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Spanish, for suppliers across Latin America.
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Cut-and-sew, custom packaging, kitting, and fulfillment experience.
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International shipping and customs paperwork.
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Comfortable in Trello, Airtable, QuickBooks, and WhatsApp vendor groups.
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You already use AI tools (ChatGPT, Claude) to move faster.
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