Key Result Areas for the Incumbent
Process Responsibilities
- · Maintain and achieve key performance indicators of the store such as footfalls, conversion, sales generation and increased revenue.
- · Exhibit the usage of HELPS model for high standards of customer satisfaction
- · Ensure complete product knowledge
People Management Responsibilities
- Team Player
- Effective Customer engagement
Financial Responsibilities
- NA
Key Behavioural competencies required to perform this role
- Essential
- Good Communication
- Strong Customer Focus
- Building relationships
- Desirable
- Conflict management & negotiation skills
- Results oriented
- Collaborative and team player
Key Technical competencies required to perform this role
- Essential
- Ability to think, plan & execute daily sales agenda
- Understanding of the key performance indicators
- Desirable
- Good at Planning
- Good with Organizing, Co-coordinating & Monitoring skills
Key Performance Indicators
- Target vs. Achievement (as per the agreed parameters)
- Shrinkage control
- · Mystery shopping target – Over 85%
- · VM score – Over 95%
The candidate would have to interact and manage the following stakeholders
- MBO Partners
In order to be considered for the role the ideal candidate should also have:
- Good Communication skills
- Negotiation skills
- Sales skills
- Sales background preferred
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