Financial Operations Supervisor

Job Purpose

BIL is seeking a detail-oriented individual to provide operational and financial support to the Business Unit (BU) Manager.

To provide financial and operational support to the Business Unit Manager by managing the costing, invoicing, and closure of Import and Export files across Air, Road, and Sea freight operations. The role is responsible for ensuring accurate financial processing, supporting customer satisfaction, and driving profitability in line with regional goals and business targets.

Qualifications & Experience

Qualifications:

• Minimum requirement: Matric / Grade 12 certificate
• Advantageous: Diploma or Degree in Logistics, Supply Chain Management, Finance, Accounting, or a related field.

Experience:

• 3–5 years' experience in freight forwarding, logistics, or supply chain operations.
• Proven experience in Import and Export file management across Air, Sea, and Road freight.
• Strong background in costing, invoicing, and financial administration within a logistics environment.
• Experience with file closure processes, including ensuring all costs, revenues, and supporting documentation are accurately captured and completed.
• Experience in monitoring and improving profitability and financial performance of shipments or business units.
• Exposure to customer service and stakeholder management, ensuring customer requirements are met and issues are resolved promptly.
• Working knowledge of freight forwarding systems, preferably Cargowise, transport management systems, and Microsoft Office applications, particularly Excel.
• Understanding of customs, shipping, and international trade documentation would be advantageous.

Key Responsibilities

Key responsibilities of this role:

• Manage and oversee the financial aspects of the business unit.
• Ensure timely and accurate closure of Import and Export files across Air, Road, and Sea freight operations.
• Focus on accurate costing and invoicing of shipments and related services.
• Monitor revenue, costs, and profitability to support business objectives.
• Maintain high levels of customer satisfaction through efficient service delivery and issue resolution.
• Support the achievement of regional financial goals, targets, and bottom-line profitability.
• Ensure compliance with company policies, procedures, and financial controls.
• Provide administrative and operational support to the BU Manager as required.

Main activities of this role:

• Manage Import and Export file closures for Air, Sea, and Road freight shipments, ensuring all operational and financial transactions are completed accurately.
• Prepare and process customer invoices within agreed timelines, ensuring billing accuracy and completeness.
• Verify and capture shipment costs, ensuring all supplier charges are correctly allocated and recovered.
• Monitor file profitability by reviewing revenue and costs, identifying discrepancies, and escalating issues where necessary.
• Support month-end financial activities, including reconciliation of open files and ensuring timely closure of transactions.
• Maintain financial records and documentation in accordance with company policies and audit requirements.
• Provide financial and operational reports to the Business Unit Manager, highlighting performance, outstanding files, and profitability trends.
• Liaise with operations, customers, suppliers, and finance teams to resolve billing, costing, and documentation queries.
• Ensure compliance with internal controls, freight forwarding procedures, and customer-specific requirements.
• Support customer service excellence by addressing issues promptly and ensuring accurate and timely processing of shipments and related financial transactions.
• Contribute to the achievement of regional revenue and profit targets through effective cost management and revenue recovery.
• Identify opportunities for process improvement to enhance efficiency, accuracy, and profitability within the business unit.

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