Birkin Group are currently recruiting for a Experience Support Supervisor to join our team at a site in W12 7GF.
Working Hours:
Wednesday - Sunday, 10:00 - 15:00
Job Purpose
To support the delivery of high-quality cleaning services at a very busy London Visitor attraction, ensuring agreed cleaning standards are consistently achieved and client expectations are met.
To provide hands-on support to Experience Support Operatives, carrying out regular checks, quality inspections, and helping to resolve day-to-day operational issues.
Working closely with the Contract Manager, and deputising for them in their absence, this is a pivotal role acting as a key link between the cleaning teams, Contract Manager and on site clients.
Key Responsibilities
- Operational Support and Quality Standards
- Support the day-to-day delivery of cleaning services.
- Regularly monitoring cleaning standards and provide practical support.
- Carry out routine quality inspections and identify areas for improvement.
- Work with site teams to ensure cleaning schedules are completed effectively.
- Escalate significant service concerns to the Contract Manager where necessary.
- Maintain a visible presence across the site
Team Support and Development
- Provide support and guidance to Experience Support Operatives.
- Promote a positive working environment and strong team culture.
- Deliver staff briefings and toolbox talks when required.
- Assist with the induction and training of new employees.
- Encourage good attendance, teamwork and professional behaviour.
- Recognise and support good performance within cleaning teams.
Staffing and Attendance
- Assist with arranging cover for annual leave, sickness and vacancies.
- Manage rota planning and staffing requirements.
- Monitor staffing levels and highlight concerns to the Contract Manager.
Client Relationships
- Build positive working relationships with site teams.
- Respond professionally and promptly to client feedback or service requests.
- Support the resolution of any cleaning concerns raised
- Deputise for the Contract Manager and act as a day-to-day point of contact for operational matters.
Stock and Equipment Management
- Monitor stock levels across the site and arrange replenishment where required.
- Ensure cleaning materials and equipment are stored and used correctly.
- Promote safe and economical use of cleaning products.
- Report faulty equipment and arrange repairs or replacement through the appropriate channels.
Health, Safety and Compliance
- Promote safe working practices
- Ensure COSHH information and site documentation remain current and available.
- Carry out routine site safety checks and report hazards promptly.
- Support compliance with company policies and procedures.
- Ensure staff complete required training and follow safe systems of work.
- Report accidents and incidents in line with company procedures.
- Work with the Contract Manager to maintain high standards of compliance.
Person Specification
Essential
- Previous experience in a cleaning supervisory role.
- Good knowledge of cleaning procedures, standards and best practices.
- Strong communication and interpersonal skills, being able to speak clearly and confidently
- Ability to motivate and support teams.
- Experience carrying out cleaning inspections and quality checks.
- Good understanding of Health & Safety and COSHH requirements.
- Well organised with the ability to manage priorities and to think on their feet to unexpected situations
- Basic IT skills, including Microsoft Office.
- Have energy, enthusiasm, and great customer service
- Champion the clients values by supporting in their delivery of exceptional guest experiences and helping create a welcoming, inclusive and inspiring environment for visitors and colleagues alike
Desirable
- Experience working within a Visitor Attraction
- BICSc qualification(s).
- IOSH Working Safely or similar Health & Safety qualification.
- Knowledge of safeguarding requirements
Key Competencies
- Team Leadership
- Communication
- Customer Focus
- Organisation and Planning
- Problem Solving
- Attention to Detail
- Flexibility and Adaptability
- Reliability
- Health & Safety Awareness
- Teamwork
Requirements:
- The successful applicants will be required to undergo an Enhanced DBS check
Benefits:
- Uniform provided
- Have access to `Wagestream` which enables you to access your accrued wages at a fixed cost, reducing a reliance on loans and high-interest borrowing. The funds you can draw from are a portion of what you’ve actually earned that month to date: Earned Wage Access (EWA) is not a loan or borrowing and no interest is ever paid on funds accessed.
Pay: £18.93 per hour
Experience:
- cleaning: 1 year (preferred)
Work Location: In person