Solution Architect - Multi Site Rollout
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RESPONSIBILITIES
* Manage opportunities and assist sales teams in the preparation, delivery, presentation and negotiation of multi\-site rollout proposals, contracts and pricing. * Respond to RFPs, RFQ s and proactive bids while working closely with all teams to develop the win strategy, competitor evaluation and creating differentiated value propositions. * Develop a deep understanding of Blackbox services capabilities. * Achieve sales and profit goals through joint account planning, partner teaming (internal \& external), on\-site client interface/visits, engagement/solution development and implementation support/follow\-up. * Lead the design and execution strategy for multi\-site rollout services, ensuring seamless deployment and standardized configurations across diverse geographic locations. * Lead collaboration with SMEs from other pre\-sales engineering groups to provide technical input where needed. * Engineer deployment solutions for network refresh projects, working closely with clients to modernize legacy infrastructure, while minimizing downtime and business disruption. * Drive infrastructure refresh initiatives, including server, storage, and network hardware upgrades, aligned with evolving business and technology requirements. * Define support models and resource planning for Smart Hands services, enabling on\-site technical assistance across various customer environments. * Design scalable and flexible frameworks for on\-demand support, including SLA\-based engagements to handle ad\-hoc technical requirements across IT infrastructure domains. * Collaborate with Structured Cabling SMEs to engineer solutions that are compliant with standards and optimal network performance. * Coordinate and deliver detailed Wi\-Fi site surveys, including predictive and physical surveys, to ensure optimal coverage, capacity, and performance for enterprise wireless networks. * Plan and manage deployment solutions for Wireless Access Point replacement and refresh projects, ensuring minimal user impact and improved wireless experience across all business\-critical areas.
KNOWLEDGE, SKILLS \& ABILITIES
* Strong business acumen and understanding of clients IT related business goals and challenges to ensure proper translation of the client’s needs into solutions. * Understanding various pricing models such as per port, resource based, ticket based, onsite, remote or Hybrid. * Experience of solutioning on deals involving multi\-site rollouts, network refresh projects, Smart Hands services, on\-demand support, structured cabling projects (both copper and fiber), Wi\-Fi site surveys and Access Point (AP) replacement and refresh projects, etc. * Strong understanding of Pre\-sales/Solutions process and activities with hands\-on experience good bid/project management skills ability to manage multiple bids simultaneously. * Ability to develop and deliver technical presentations with customers and tailor content to audience as appropriate. * Display sustained energy and determination to meet challenging deliverables within stringent timelines. * Ability to work independently with diverse \& global teams and interact confidently with customers and internal stakeholders at all levels. * Fluent English written and verbal communication skills. * Experience running support teams and/or operations a plus. * Experience with Enterprise Networking and Unified Communications technologies. * Strong Microsoft office skillset with specific emphasis on Word, Excel and Power Point.
EDUCATION AND EXPERIENCE
* Degree in a computer Science and Engineering or equivalent role relevant experience. * 6\+ years in a customer/client facing technical role (Pre/Post Sales, Sales Engineering, Consulting, Solutions Architecture, Service Delivery, etc.) with a strong knowledge of various network architectures, virtualization, Cloud, Unified Communications and mobility solutions. * 4\+ years of pre\-sale experience developing multi\-site rollout solutions or managed services solutions. * ITSM training and certifications (ITIL,COBIT, etc.) a plus * Extensive consulting experience, providing large, global customers with strategic and tactical planning for technology solutions. * Demonstrated and verifiable track record of prior successful customer engagements (Examples of solution designs, statements of work and/or technical project plans are required). * Experience with enterprise OEMs with a specific emphasis on Cisco.
CERTIFICATIONS
Industry certifications on technology partners, processes in one or more of the following preferred:
* ITIL * BICSI * Cisco Networking (e.g. CCNA)
KEY TECHNOLOGIES
* Enterprise Networking * Structured Cabling * Unified Communications * Network Architecture * Wireless Networking
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