Make Your Mark:
The Director, Professional Services is responsible for the management and execution of Blackline's customer implementation strategy throughout the Americas region. This leader manages a team of managers, consultants, and project/engagement managers responsible for delivering Blackline implementation services at new and existing customers. The Director is accountable for completion of successful projects leading to customer adoption and satisfaction, driving appropriate team utilization, and meeting revenue targets for the Americas region practice. He/She will set practice policies and procedures to realize standardization, efficiencies and quality standards for the delivery of implementation services to customers and partners. The Director will be measured on customer satisfaction, revenue/margin and utilization, time to go-live for implementation projects, and ARR retention.
You'll Get To:
The Director, Professional Services is responsible for the management and execution of Blackline's customer implementation strategy throughout the Americas region. This leader manages a team of managers, consultants, and project/engagement managers responsible for delivering Blackline implementation services at new and existing customers. The Director is accountable for completion of successful projects leading to customer adoption and satisfaction, driving appropriate team utilization, and meeting revenue targets for the Americas region practice. He/She will set practice policies and procedures to realize standardization, efficiencies and quality standards for the delivery of implementation services to customers and partners. The Director will be measured on customer satisfaction, revenue/margin and utilization, time to go-live for implementation projects, and ARR retention.
What You'll Bring:
Thrive at BlackLine Because You Are Joining:
- A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!
- A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
- A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.
BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.
BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 3 days a week.
Accommodations:
BlackLine is committed to creating an inclusive and accessible experience for all candidates. If you require a reasonable accommodation that would better enable your success during the application or interview process, please complete this form.
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