Duty Manager

The Bluewater Bar & Grill | Trinity Park, Cairns QLD

Job Type: Full-Time | Permanent

Join Our Management Team at One of Cairns' Most Established Waterfront Venues!

Are you an experienced hospitality professional looking for your next opportunity? Do you enjoy leading a team, taking ownership of your shifts and delivering exceptional customer experiences?

The Bluewater Bar & Grill is looking for a confident, hands-on Duty Manager to join our management team.

Located on the beautiful Bluewater Marina in Trinity Park, we're a well-established, family-owned hospitality venue offering waterfront dining, bar service, gaming and functions.

With over 11 years of operation, we've built a strong reputation within the Cairns community. We're looking for someone who shares our passion for hospitality and wants to play an important role in the continued success of our business.

About the Role

Reporting directly to our Venue Manager, you'll be responsible for overseeing daily operations, leading our front-of-house team and ensuring a consistently high standard of service across the venue.

This is a hands-on leadership position where you'll have the opportunity to take ownership, contribute ideas and make a genuine difference to the way our venue operates.

Your key responsibilities will include:

• Leading and managing daily operations across our bar, bistro and gaming facilities.
• Supervising, motivating and supporting front-of-house staff to deliver excellent customer service.
• Independently managing shifts, including opening and closing procedures, cash handling and reconciliations.
• Maintaining high standards of presentation, cleanliness and operational efficiency.
• Handling customer enquiries, feedback and complaints professionally.
• Ensuring compliance with liquor licensing, RSA, RSG, gaming regulations and workplace health and safety requirements.
• Assisting with staff training, development and performance management.
• Working closely with the Venue Manager, kitchen and other departments to ensure smooth daily operations.
• Identifying opportunities to improve service standards, team performance and operational procedures.

About You

We're looking for someone who leads by example, enjoys being involved in the day-to-day operation and has the confidence to manage a busy hospitality venue.

To be successful, you'll ideally have:

• Previous experience as a Duty Manager, Assistant Venue Manager or in a similar hospitality leadership role.
• Strong experience in licensed hospitality venues, including pubs, hotels, clubs or busy restaurants.
• Proven ability to lead, motivate and develop a team.
• Confidence independently managing shifts and making operational decisions.
• Excellent communication, organisation and problem-solving skills.
• A positive, professional and approachable leadership style.
• Strong customer service skills and a genuine passion for hospitality.
• Availability to work a rotating roster, including evenings, weekends and public holidays.
• Current Queensland RSA and RSG certifications, or the ability to obtain them before commencing.
• Ability to obtain or hold any additional Queensland licensing or gaming approvals required for the position.

Experience in gaming operations is highly regarded but not essential. We're equally interested in experienced hospitality managers with strong leadership skills who are willing to develop their knowledge of gaming operations.

Why Join Bluewater?

We understand that great hospitality businesses are built around great people. We offer a supportive environment where our managers are encouraged to take initiative, develop their skills and contribute to the success of the venue.

What we offer:

• Permanent, full-time employment with an established, family-owned business.
• A fantastic waterfront workplace overlooking Bluewater Marina.
• A diverse hospitality operation across restaurant, bar, gaming and functions.
• Support from an experienced Venue Manager and established leadership team.
• Genuine opportunities for professional development and career progression.
• The opportunity to contribute ideas and influence operational improvements.
• A stable working environment with an established local customer base.

Ready for Your Next Challenge?

If you're an experienced hospitality professional looking for a role where you can take ownership, lead a great team and continue developing your management career, we'd love to hear from you.

Apply now through Indeed with your resume and a brief introduction outlining your relevant hospitality management experience.

Applications will be reviewed as they are received, and an immediate start is available for the right candidate.

Pay: $80,000.00 – $90,000.00 per year

Work Location: In person

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