About Bobyard
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Construction is a trillion-dollar industry, but still runs on outdated software
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Biggest bottleneck: cost estimating — takeoffs are still manual, slow, and error-prone
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Lean team backed by 8VC, Primary, and Pear, building next-gen software for the built world
What you'll do
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Build our Knowledge Center and LMS — Looms, guides, and articles that preempt questions
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Own Intercom — respond to questions, troubleshoot fast, close the loop with empathy
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Scale support with systems — kill repetitive work with automations, templates, and AI
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Close the feedback loop — partner with Product/Engineering to log bugs and track fixes
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Enable GTM — support Sales and CS with demos, feature deep dives, competitive insights
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Know our users cold — deep expertise in the platform and how estimators/landscape pros get value
What we're looking for
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2+ years in a customer-facing role (Support, Enablement, or Success preferred)
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Excellent written and verbal communicator, no jargon
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Proficient with Intercom (or similar), documentation/LMS tools, and Loom
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Comfortable in a fast-paced startup where processes are still being built
Why Bobyard
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Join a fast-growing AI startup transforming construction estimating
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Report to Head of Post-Sales; work closely with Engineering and Product
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Clear growth path into CSM or CS Operations
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In-person, San Francisco
Compensation
- $80k–$100k base + equity, full-time
Come build with us!
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