Retail Store Manager / Operations Manager – Full-Time

Retail Store Manager / Operations Manager

Full-Time Salaried Position

We are looking for an experienced Retail Store Manager / Operations Manager to lead the day-to-day operation of our growing retail business.

This is an opportunity for an experienced retail leader who enjoys building strong teams, improving operations, solving problems and having the autonomy to make a meaningful impact on a business.

Our operation extends beyond a traditional storefront. We serve customers through our physical store, e-commerce website, delivery platforms, wholesale and digital channels. This creates an interesting and fast-moving retail environment where strong leadership, organization and inventory management are especially important.

The Store Manager will work closely with ownership during the initial training period to develop a complete understanding of the business, our systems and our expectations. As you become comfortable with the operation, the goal is for you to gain significant autonomy over the day-to-day management of the store.

We want to provide an experienced manager with the tools, team and authority to make good decisions, improve how the business operates and help us continue to grow.

Your Role

As Store Manager, you will oversee the overall day-to-day operation of the business and lead the employees who make it possible.

Your responsibilities will span team leadership, scheduling, inventory management, operational standards, customer experience, merchandising, marketing and sales performance.

You'll have the opportunity to develop a dependable team, establish strong routines and improve systems so that the business operates consistently throughout the week.

Ownership will remain available for support, larger decisions and strategic direction, while trusting the Store Manager to take the lead on daily operations.

Schedule & Management Responsibility

Our store operates seven days a week, approximately 8:30 AM to 11:30 PM.

This is a full-time salaried management position, typically working five shifts per week. Your schedule may include opening or closing shifts depending on the needs of the business and your team.

An important part of the position is developing employees who can confidently operate the store when you are not physically present. Through effective training, clear procedures and thoughtful delegation, your team should understand what is expected and know how to handle routine situations independently.

As the primary operational leader, employees may reach out with questions or require guidance. We are looking for someone comfortable providing support when needed while continuing to develop a team capable of making good day-to-day decisions.

The goal is to create a well-run operation where ownership trusts you, you trust your team, and everyone understands their responsibilities.

Team Leadership & Development

A strong team is central to this role.

You will be responsible for creating an organized, professional and supportive environment where employees understand what is expected of them and have the training needed to succeed.

Responsibilities include:

• Lead, train, coach and support retail employees.
• Coordinate employee schedules, availability and time-off requests.
• Ensure appropriate staffing and coverage throughout the week.
• Establish clear responsibilities and daily priorities.
• Delegate responsibilities based on employee strengths and experience.
• Ensure company procedures and assigned tasks are consistently completed.
• Provide ongoing feedback and coaching.
• Identify training opportunities and help employees develop their skills.
• Address performance, attendance or workplace concerns professionally and constructively.
• Encourage employees to bring forward ideas, observations and customer feedback.
• Develop dependable team members who can confidently handle greater responsibility.

We value clear and candid communication. Issues should be discussed openly and professionally so they can be resolved before they become larger problems.

Store Operations

The Store Manager will take ownership of the standards and organization of the store.

This includes:

• Ensure opening, closing and daily operating procedures are followed.
• Maintain a clean, organized, properly stocked and professional retail environment.
• Ensure employees follow established SOPs and company policies.
• Oversee cash-handling and POS procedures.
• Ensure customer orders are processed accurately and efficiently.
• Resolve operational and customer-service issues when necessary.
• Maintain appropriate store supplies and equipment.
• Monitor merchandising, pricing and product presentation.
• Identify inefficiencies and recommend or implement improvements.
• Ensure applicable age-verification and regulatory procedures are consistently followed.

You will have the opportunity to continually improve how the store operates rather than simply maintaining existing processes.

Inventory Management & Accuracy

Inventory management is one of the most important responsibilities of this position.

Because products are sold across multiple channels, maintaining accurate inventory requires strong organization and consistent procedures.

The Store Manager will oversee inventory across systems including Square, WooCommerce and applicable delivery and sales platforms.

Responsibilities include:

• Oversee receiving and verification of incoming inventory.
• Ensure products, quantities, pricing and SKUs are entered correctly.
• Maintain accurate inventory across applicable sales systems.
• Organize regular physical inventory counts and audits.
• Review employee counts and perform spot checks where appropriate.
• Investigate inventory discrepancies and determine their causes.
• Properly document inventory adjustments, damages and transfers.
• Monitor low-stock and out-of-stock products.
• Coordinate replenishment and identify purchasing needs.
• Maintain organized back-stock and storage areas.
• Monitor shrinkage and recurring inventory issues.
• Improve procedures that help prevent future discrepancies.

The expectation is not simply to correct inventory numbers when something is wrong. We want the Manager to understand why discrepancies occur and continually improve the processes that prevent them.

Sales, Marketing & Business Growth

We want our Store Manager to have an active role in growing the business, not simply maintaining it.

You'll have the freedom to bring forward ideas and develop initiatives that can increase customer engagement and drive both in-store and online sales.

This can include:

• Plan and execute in-store promotions.
• Ensure promotions are clearly communicated and properly displayed.
• Identify products and trends that present promotional opportunities.
• Create content for digital and social channels.
• Involve and delegate to employees who are comfortable creating content.
• Encourage the team to contribute ideas for promotions and customer engagement.
• Improve merchandising and product presentation.
• Identify opportunities to direct in-store customers toward our online channels and vice versa.
• Monitor customer feedback, buying patterns and frequently requested products.
• Recommend products, promotions or operational changes based on what you observe.
• Work with ownership on larger marketing campaigns and initiatives.

We encourage experimentation and initiative. If you see an opportunity to improve the customer experience, increase traffic or generate additional sales, we want to hear your idea and help you put good ideas into action.

Customer Experience

The Store Manager sets the standard for how customers experience our business.

You will help ensure employees provide knowledgeable, friendly and efficient service while maintaining a professional environment.

This includes:

• Coach employees on customer-service expectations.
• Assist with more complex customer questions.
• Resolve complaints professionally and fairly.
• Ensure returns and exchanges follow company procedures.
• Maintain strong product knowledge across the team.
• Listen to customer feedback and identify recurring requests or concerns.
• Look for ways to improve both the in-store and online customer experience.

Performance & Continuous Improvement

We want the Store Manager to understand how the business is performing and help identify opportunities for improvement.

You'll work with ownership to review areas such as:

• Sales performance
• Inventory accuracy
• Staffing and productivity
• Product demand
• Stock availability
• Customer feedback
• Merchandising
• Promotional performance
• Operational efficiency

You will have visibility into the business and the opportunity to make recommendations based on what you're seeing firsthand.

As trust and familiarity with the operation develop, so will your ability to make decisions and implement improvements independently.

What We're Looking For

We are looking for an experienced retail leader with the confidence and judgment to take responsibility for a busy operation.

Required Experience & Qualifications

• Proven retail management experience.
• Experience leading, supervising and developing employees.
• Experience creating and managing employee schedules.
• Strong inventory-management experience.
• Experience with physical inventory counts and audits.
• Strong organizational and time-management abilities.
• Excellent communication and interpersonal skills.
• Sound judgment and problem-solving abilities.
• Comfortable making day-to-day operational decisions.
• Ability to prioritize multiple responsibilities in a fast-moving environment.
• Strong attention to detail.
• Comfortable learning new technology and software.
• Dependable, professional and accountable.
• Flexible availability to work opening, daytime and closing shifts as required.

Experience with Square, WooCommerce, e-commerce, delivery platforms, specialty retail, multi-channel inventory or vape retail is an asset.

Previous vape-industry experience is not required. Strong retail-management experience, leadership ability and a willingness to learn are more important to us.

The Qualities We Value

Leadership

You enjoy developing people, establishing expectations and helping a team perform at its best.

Ownership

You take responsibility for the operation and follow issues through to resolution.

Initiative

When you see an opportunity to improve something, you are comfortable bringing forward an idea and putting a solution into action.

Problem Solving

Retail rarely goes exactly according to plan. You can assess situations calmly, determine what needs to happen and make practical decisions.

Candour

You communicate openly and professionally with employees and ownership. You are comfortable discussing both successes and areas that need improvement.

Organization

You can keep track of employees, inventory, customer needs, operational priorities and ongoing projects without losing sight of the details.

Commercial Awareness

You think beyond completing today's tasks and consider how decisions affect customer experience, efficiency and sales.

Professionalism

You are dependable, consistent and comfortable representing the business with employees, customers, suppliers and ownership.

What We Offer

This position offers something that can be difficult to find in traditional retail management: the opportunity to have a genuine influence on how the business operates.

You'll work directly with ownership rather than through multiple layers of corporate management. Good ideas can be discussed, tested and implemented quickly.

As you become familiar with the business and demonstrate your judgment, you'll have increasing autonomy to:

• Develop and manage your team.
• Improve operational procedures.
• Organize staffing and responsibilities.
• Improve inventory controls.
• Develop promotions.
• Experiment with merchandising and marketing ideas.
• Identify opportunities to increase sales.
• Recommend changes directly to ownership.

At the same time, you won't be expected to figure everything out alone. Ownership will provide training, guidance and support while you learn the operation, and you'll have a team of employees to help execute the systems and initiatives you develop.

We want this to become a position where an experienced manager can take pride in the operation they've helped build.

Position Details

Position: Retail Store Manager / Operations Manager Employment: Full-Time, Salaried Typical Schedule: 5 shifts per week Store Hours: Approximately 8:30 AM – 11:30 PM, 7 days per week Availability: Flexibility to work opening, daytime and closing shifts based on operational needs Employee Discount: 30% off all products Work Environment: On-site retail management

Interested in Joining Us?

If you are an experienced retail manager who enjoys leading people, improving operations and having the autonomy to make meaningful decisions, we'd be happy to hear from you.

Please submit your resume outlining your previous retail management experience, including the teams you've managed and the scope of your responsibilities.

We're particularly interested in hearing about situations where you've improved an operation, developed a team, solved a difficult problem or helped grow a retail business.

We look forward to learning more about what you could bring to our team.

Pay: From $3,500.00 per month

Benefits:

• On-site parking
• Store discount

Application question(s):

• Please describe your previous retail management experience. Include your job title, how long you held the position, approximately how many employees you were responsible for, and your main management responsibilities.
• This is a full-time, on-site management position. Are you currently located within commuting distance of the store and legally authorized to work full-time in Canada?
• Tell us about a problem you identified in a previous retail position that you took the initiative to solve. What was happening, what did you personally change, and what was the result?
• Please give an example of a time when an employee or team was not meeting expectations. How did you address the situation, and what was the outcome?
• Imagine ownership is away and you notice recurring inventory discrepancies, employees are not consistently completing required tasks, and sales have been softer than expected. As Store Manager, how would you approach the situation?
• If you progress to the final stage of our hiring process, would you be comfortable providing 2 professional references who can speak directly to your previous management experience, leadership style, reliability and level of responsibility? Please briefly describe who you would use as references and your professional relationship with them. Contact information is not required at this stage.
• Tell us about one meaningful improvement you introduced or helped implement in a previous retail management position. This could involve inventory accuracy, employee productivity, scheduling, training, customer service, sales, merchandising, loss prevention or another area of the business. What did you change, why did you change it, and what was the result?

Work Location: In person