Analyst, Program / Project Control

About the role

*When applicable, Bombardier promotes flexible and hybrid work policies.*

#### **Why join us?**

At Bombardier, we design, build and maintain the world’s peak\-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.

Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.

#### **Our Benefits**

With our employees’ well\-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:

* Insurance plans *(Medical, life insurance, and more)* * Employee Assistance Program * Competitive base salary

### **What are your contributions to the team?**

* Coordinate and plan logistical needs in accordance with aircraft maintenance schedules or based on logistic plan agreed upon between Supplier/BA based on established capacity * Be the focal point for Service Bulletins with dedicated schedules for customers, Continuing Airworthiness Campaigns (CAW), Optional \& Recommended Service bulletins as well as manage special projects * Liaise with customers, Bombardier Aerospace (BA) Parts Services department, suppliers, partners and BA authorized service centers/facilities to ensure flawless execution and deliverables are on time per schedule * Track component, SB penetration rates and incorporation status in the fleet * Provide internal and external fleet visibility and/or progression upon request * Seek cross\-functional support and swift resolution to in\-service customer fielding issues; * Support program level in\-service change management decisions; manage project work\-scopes and our customer base * Consult with the Product Change Management team to drive implementation strategies * Interface with multiple internal and external groups and represent the Customer Services position. ### **How to thrive in this role?**

* You have a minimum 2\-7 years of experience in Customer Service activities * You have a Bachelor’s Degree or equivalent experience * You have customer service skills necessary to modify communication, tone, and presentation to defuse crisis situations with internal and external customers and/or Suppliers and maintain mutually beneficial customer relations * You have previous experience in aircraft industry customer services (asset) * You have very good knowledge using tools such as Microsoft Suite applications, excel, Outlook, Internet, Access database \& SAP * You are comfortable communicating in French and English (speaking and writing). **Now that you can see yourself in this role, apply and join the Bombardier Team!**

Please note: You don’t need *all* the skills, knowledge, and experience listed to apply for this position! We’re not looking for the perfect candidate, we’re looking for great talent and passionate individuals.

Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability, or other applicable legally protected characteristics to apply.

**Job** Analyst, Program / Project Control

**Primary Location** Administrative Centre (CA)

**Organization** Aerospace Canada

**Shift** Day job

**Employee Status** Non\-Employee

**Requisition** 13096 Analyst, Program / Project Control