Dispatch Supervisor
Booksite (Pty) Ltd | Bellville-South, Western Cape
Job Type: Full-time, Permanent Department: Warehouse – Dispatch Reports to: Warehouse Manager
About the Position
Booksite (Pty) Ltd is looking for a motivated, experienced and hands-on Dispatch Supervisor to join our warehouse team in Bellville-South.
The successful candidate will be responsible for overseeing the daily dispatch operations, ensuring that customer orders are processed accurately and dispatched on time in accordance with company procedures and service level agreements (SLAs).
We are looking for someone with strong leadership abilities, excellent organisational skills and the ability to manage a busy dispatch environment while maintaining high standards of accuracy, productivity and customer service.
Key Responsibilities
- Oversee and coordinate daily dispatch operations to ensure timely and accurate delivery of customer orders.
- Supervise, lead and motivate the dispatch team to achieve operational targets.
- Verify dispatch manifests against courier collections and ensure all relevant documentation is completed and filed.
- Coordinate courier bookings and customer-specific deliveries, including Takealot.
- Ensure consignments are correctly labelled and allocated to the appropriate couriers.
- Investigate and resolve dispatch-related queries, including shortages, oversupply and incorrect consignments.
- Liaise with Customer Service and other departments regarding special orders and delivery requirements.
- Monitor staff performance, conduct performance reviews and address performance-related matters where necessary.
- Identify training requirements and support employee development.
- Manage temporary staff allocation during peak operational periods.
- Ensure compliance with warehouse health and safety procedures, access control and housekeeping standards.
- Monitor dispatch equipment and ensure daily checklists, logbooks and documentation are completed.
- Maintain adequate packaging stock levels.
- Compile and submit daily, weekly and monthly operational reports.
- Assist management with operational planning, overtime requirements and resource allocation.
Minimum Requirements
- Grade 12 / Matric certificate.
- 3–5 years' relevant experience in a warehouse dispatch or stock control environment.
- Previous supervisory or team leadership experience.
- Intermediate computer literacy, particularly Microsoft Excel, Word and Outlook.
- Strong administrative and organisational skills.
- Excellent verbal and written communication skills.
- Good problem-solving and decision-making abilities.
- Ability to work under pressure and meet operational deadlines.
Advantageous Qualifications & Experience
- Diploma or Degree in Logistics, Supply Chain Management, Industrial Engineering or a related field.
- Experience working with Transport Management Systems (TMS) or Warehouse Management Systems (WMS).
- Experience managing courier operations and customer-specific dispatch requirements.
Additional Requirements
- Valid forklift licence or certification.
- Good physical fitness and the ability to work in a warehouse environment.
Skills and Personal Attributes
The ideal candidate will demonstrate:
- Strong leadership and people management skills.
- Excellent attention to detail and accuracy.
- A proactive, solutions-driven approach.
- Strong planning and organisational abilities.
- Professionalism, reliability and accountability.
- The ability to work effectively with different teams and stakeholders.
- A strong focus on customer service and operational efficiency.
How to Apply
If you meet the above requirements and are interested in joining our team, we invite you to submit your application through Indeed.
Only shortlisted candidates will be contacted.
Job Type: Full-time
Education:
- Diploma (Required)
Work Location: In person
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