About This Role 12 to 18 years of experience
Skills: AEP, CDP, AEM
Adobe Experience Cloud – Delivery & Practice Leader
Key Responsibilities
Delivery Leadership
- Lead end-to-end delivery of Adobe Experience Cloud implementations, ensuring projects are delivered on time, within scope, and within budget.
- Drive successful execution of multiple Adobe engagements across AEM, AEP, RT-CDP, Adobe Analytics, Adobe Target, Adobe Campaign, and Adobe Journey Optimizer.
- Oversee project planning, resource allocation, risk management, and quality assurance.
- Ensure adherence to delivery methodologies, governance standards, and best practices.
Technical Leadership
- Provide architectural guidance and technical direction for Adobe Experience Cloud solutions.
- Review solution designs and ensure scalability, security, and maintainability.
- Mentor technical teams and promote engineering excellence and Adobe best practices.
- Support complex issue resolution and technical decision-making.
Stakeholder Management
- Collaborate with business stakeholders, clients, and executive leadership to understand business objectives and translate them into technology solutions.
- Act as the primary escalation point for delivery and technical issues.
- Present solution strategies, project status, and delivery updates to senior leadership.
Team Leadership
- Lead and mentor cross-functional teams, including architects, developers, business analysts, QA engineers, and project managers.
- Foster a collaborative, high-performance team culture.
- Support hiring, onboarding, capability development, and performance management.
Practice Development
- Contribute to the growth of the Adobe Practice by developing reusable assets, accelerators, frameworks, and best practices.
- Drive innovation by evaluating new Adobe products, features, and emerging technologies.
- Support capability-building initiatives through internal training and knowledge-sharing sessions.
Pre-sales & Solutioning
- Partner with sales and account teams during pre-sales activities.
- Lead solution design, effort estimation, technical proposals, and client presentations.
- Participate in RFP/RFI responses and solution demonstrations.
- Support business development by identifying opportunities for Adobe Experience Cloud services.
Governance & Quality
- Establish delivery governance, coding standards, and review processes.
- Ensure compliance with security, privacy, and regulatory requirements.
- Monitor delivery KPIs, project health, and customer satisfaction metrics.
- Drive continuous improvement initiatives across delivery processes.
Client Success
- Build and maintain strong client relationships.
- Ensure successful adoption of Adobe solutions and realization of business outcomes.
- Proactively identify opportunities for optimization, enhancements, and digital transformation.
Key Competencies
- Leadership and people management
- Program and project delivery
- Adobe Experience Cloud expertise (AEM, AEP, RT-CDP, Analytics, Target, Campaign, AJO)
- Enterprise solution architecture
- Agile delivery methodologies
- Stakeholder and client management
- Risk and issue management
- Financial and resource management
- Pre-sales and solution consulting
- Communication and presentation skills