1. RESPONSIBILITIES
- Responsible for Corporate, Government and Travel Agent for the hotel.
- Clear understanding of the hotels business strategies then set goals and to determine action plans to meet those goals.
- Update action plans and financial objectives quarterly.
- Identify new markets and business opportunities and increase sales.
- Represent Hotels in various events and exhibitions.
- Implements all sales action plans related to my market areas as outlined in the marketing plan.
- Conducts daily sales calls and arrange site inspection trips to hotels by clients.
- Able to provide quick and timely responses, immediate communication to the properties, develop professional long-term business relationships.
- Provide the highest quality of service to the customer at all times.
- Participates in sales calls with members of the sales team to acquire new business and/or close on business.
- Executes and supports the operational aspects of business booked (e.g. CVGR, generating proposal, Corporate Rate Application Letter, writing contract, customer correspondence).
- Able to support hotels service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
- Work closely with the Revenue Department to ensure proposed rate negotiations meet the financial needs of the hotels.
- Develop strong relationships with on property front office team to ensure working in unity and always striving to achieve the same goals.
- Accompany sales team on sales calls to potential clients to assist in development of the account and to access the effectiveness and sales skills of the sales person.
- Assess additional training needs based on data gathered and interaction with the sales team from property visits.
- Attending all department and hotel meetings as necessary.
- Targeting key accounts potential for the company.
- Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
- Develops relationships within the community to strengthen and expand customer base for sales opportunities.
- Acquiring and developing new business accounts and preparing sales proposals for clients.
- Closely following up on all business leads within a 24 hours response time line to clients.
- Any other duties as directed by Managing Director/Management/Superior from time to time.
2. REQUIREMENTS
- Candidates must possess at least a Diploma / Degree in Sales, Marketing, Hospitality Management or related discipline.
- The person should have at least 5 years’ experience in the sales and marketing or related professional area.
- Required Language (s) English and Bahasa Malaysia.
- Proficiency in Mandarin will be added advantage.
- He/ She should possess outgoing personality and communications skill.
- Must have good business sense and computer literacy skills.
- Proven success in a similar role and environment.
- Empathy towards your customers and colleagues.
- Pride and attention to detail.
- Polished personal presentation with warm, confident and hospitable personality.
Job Type: Full-time
Pay: RM5,000.00 - RM7,000.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Work Location: In person
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