About the Role
This field-based role serves as a trusted technical expert, ensuring BRAVA Roof Tile products are installed correctly, perform to the highest standards, and meet Florida's complex building code requirements. The ideal candidate brings extensive hands-on roofing experience, including foam adhesive installation across multiple roofing systems and a passion for educating contractors, distributors, and internal team members through technical training and mentorship.
Responsibilities
- Provide technical product support and installation guidance to contractors, distributors, customers, and internal team members.
- Serve as the technical expert on Florida roofing codes and standards, including Miami-Dade requirements, the Florida Building Code, and other regional regulations.
- Respond to field installation questions and troubleshoot technical issues, providing timely recommendations and solutions.
- Conduct roof inspections and jobsite evaluations to verify proper installation and identify opportunities for improvement.
- Document inspections by uploading reports, checklists, photographs, and related information using CompanyCam.
- Deliver engaging hands-on and virtual installation training for contractors, distributors, and internal team members.
- Develop and maintain installation standards, technical documentation, and training materials that support consistent product performance and best practices.
- Collaborate with Field Service Team to provide industry-leading technical service and ensure timely resolution of customer concerns.
- Partner with Sales, Customer Success, Manufacturing, and other cross-functional teams to deliver an exceptional customer experience.
- Maintain expert knowledge of BRAVA products, installation methods, and industry trends, while staying informed on competitive products and technologies.
- Perform hands-on product demonstrations for customer training, sales support, and educational events.
- Contribute to the development and continuous improvement of technical processes, policies, and operational initiatives.
- Assist with reviewing building plans and enter data into Planswift.
Qualifications
- Extensive roofing experience, including foam adhesive installation across multiple roofing systems.
- Strong knowledge of Florida's roofing market, building codes, and contractor landscape.
- Experience conducting inspections, troubleshooting installations, and providing technical training.
- A passion for developing others and continuously improving processes.
- Excellent communication, presentation, and relationship-building skills.
- Bilingual (English/Spanish), required.
- Planswift experience, preferred.
- Company Cam experience, preferred.
- Drone license and flight experience, preferred.
- Travel 50% of the time, required.