Job Description
· Implement systems and procedures that achieve higher cost efficiency and guest satisfaction.
· Create a work environment that is high in employee morale and provides constant learning & development and use the feedback from Employee Satisfaction Survey to draw an action plan.
· Constantly benchmark & innovate products & services in line with changing customer expectations.
· Maximize revenue & profitability of the outlet through best service standards in order to delight the customer.
· Measure & monitor all parameters & attributes against pre-determined targets.
· Work in close coordination with Assistant General Manager for maximizing operational efficiencies.
· Ensure imparting both technical & attitudinal training to all employees.
· Maintain high standards of hygiene & sanitation in & around the unit.
· Ensure that all the operational standards set for all the equipment’s& processes are followed.
· Participate in the promotion and marketing/event/festivals and other PR plans for the outlet.
· Maintain regular contacts with corporate and individual customers, and build strong relationships with them. Ensure outlet database is made at one common resource and same gets updated regularly.
· Ensure that the department procures the best quality raw material and cost effective equipment.
· Manage & maintain the facility & its equipment.
· Conduct/ assist in periodic inventories.
· Manage the outlet within the budgeted operational costs without compromising the standards.
ADDITIONAL RESPONSIBILITIES
COMPETENCIES
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Result Oriented
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Knowledge of Business
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Customer Focus
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Teamwork
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Adaptability
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Self-motivated
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Problem solving
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Strict adherence to SOP
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Coaching and development of the team
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Self-accountability
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