Job Description
- Handling service of customers in the area assigned.
- Serve food and beverages to guest in accordance with the standard operating procedure.
- Be conversant with the items on the Food and beverage menu, to be able to make recommendations to guests and upsell.
- Ensure that all guests are attended quickly and efficiently as possible, constantly striving to promote a “service first” atmosphere
- Help the Guest to get seated as per the standards.
- Arrange the table for accommodating correct no of Guests.
- Take and serve order as per the standards.
- Standard for assembling and picking up food orders.
- Ensure and maintain clean and tidy table after the main course.
- Ensure all acts of serving are executed within prescribed time limit.
- To meet guest needs and request in right time.
- To ensure and maintain high level of guest satisfaction.
- To greet guests in a smiling, polite and courteous manner
- Check that the quality and presentation of food meets the set standards before it is presented to guests.
- Ensure work area is clean.
- Maintain high standards of Hygiene and cleanliness throughout the work area
- Ensure all equipment are properly maintained, stacked and stored
- Inventory in charge for cutlery & crockery and maintaining stocks.
- Report any potential health and safety hazards
- Confirm satisfaction by directly asking guests and getting the comment cards filled by guests.
- Co-ordinate appropriate action with the managers in case of dissatisfied guests.
- Carry out any other duties that may be assigned from time to time by the supervisor
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