Job Type: Full-Time
Bushburg is seeking a professional and service-oriented Luxury Residential Concierge to join our team at a newly developed residential property in Brooklyn. This role is responsible for delivering a high level of hospitality to residents while maintaining a safe and welcoming lobby environment.
Responsibilities
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Greet residents, guests, and vendors in a warm and professional manner.
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Monitor lobby activity and manage building access to ensure resident safety.
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Assist residents with packages, deliveries, and general service requests.
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Answer phone calls and provide building information or directions as needed.
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Coordinate maintenance requests and communicate with the maintenance team.
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Maintain a clean, organized lobby and concierge desk area.
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Log visitors and contractors and monitor security cameras for unusual activity.
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Track and manage building keys when required.
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Respond to emergencies following building procedures.
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Support management with resident requests and day-to-day operations.
Preferred Qualifications
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Experience working in a luxury residential building, hotel, or hospitality environment.
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Familiarity with residential management platforms such as BuildingLink, ManageGo, or similar systems.
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Strong knowledge of Brooklyn or NYC neighborhoods, dining, and local services.
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Experience coordinating packages, vendor access, and resident service requests.
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Multilingual abilities are a plus.
Requirements
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High school diploma or equivalent required; hospitality or related education is a plus.
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Previous concierge, doorman, hospitality, or customer service experience preferred.
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Strong communication, interpersonal, and customer service skills.
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Ability to remain calm, professional, and solution-oriented in fast-paced environments.
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Basic understanding of building security protocols and emergency procedures.
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Proficiency with computers and property management systems such as BuildingLink, ManageGo, and KeyLink.
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Professional appearance, positive attitude, and strong attention to detail.
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Ability to stand for extended periods and assist with packages when needed.
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