Develop a deep understanding of customer business processes, enterprise applications, and existing Workato implementations to support integration and automation initiatives.
Collaborate with customer stakeholders to identify how Workato capabilities can be leveraged to automate processes and integrate enterprise applications.
Design, build, and demonstrate Proof of Concepts (PoCs) using Workato to validate solution approaches.
Gather, analyze, and document business requirements by preparing BRDs, PRDs, user stories, acceptance criteria, use cases, and process flow diagrams.
Conduct workshops and requirement elicitation sessions with customers, business users, and cross-functional teams.
Identify opportunities for business process optimization, workflow automation, and feature enhancements on the Workato platform.
Partner with Workato developers, solution architects, QA teams, and project managers to translate business requirements into functional/technical specs.
Analyze existing business processes and recommend improvements through integration, orchestration, and automation solutions.
Support functional validation, User Acceptance Testing (UAT), defect triage, and customer demonstrations.
Act as the primary liaison between business stakeholders and engineering teams.
Continuously evaluate customer feedback and evolving business needs to recommend enhancements.
Support pre-sales activities, workshops, solution demos, effort estimation, and proposal development for Workato engagements.
Required Skills
6+ years of total experience as a Business Analyst, with at least 3+ years working on Workato-based integration and automation projects.
Strong understanding of Workato recipes, connectors, workflows, triggers, actions, and orchestration capabilities.
Proven experience in requirements gathering, business process analysis, and process re-engineering.
Hands-on expertise preparing BRDs, FRDs, PRDs, user stories, acceptance criteria, and process flow documentation.