CA - Operations Manager

Role Summary

Falcon Standard provides cart repair services for a major e-commerce company to ensure their operation continues to run at the necessary volume based on customer demand.

The Operations Manager runs the Falcon Standard operation: every person, system, and process on the floor. You are the single accountable person for how the shop performs, from the first cart off the inbound trailer to the invoice that goes out for it.

You lead through 1–2 Site Leads, who report to you, and you hold the whole operation to a written standard. Redlist, our shop-floor tracking app, is the source of truth for production, quality, and billing, so you make sure it is working, used correctly, and accurate every day. You also set the culture: nobody gets in trouble for flagging a problem, and a skipped step stops the cart.

Key Responsibilities

People

• Manage and develop the full crew: Repair Technicians, Welder, QA Inspector, and Loader / Material Handlers, through your Site Leads.
• Lead, coach, and hold accountable the 1–2 Site Leads who report to you; set their expectations, review their numbers, and develop them into the template for leading future locations.
• Own staffing and scheduling so every cell, the majors area, QA, and the dock are covered, adjusting as volume and the share of major repairs move.
• Own hiring, onboarding, training, and certification against the written repair standard as the crew grows.
• Own attendance and timekeeping: make sure everyone clocks in and out correctly and that hours are accurate before payroll and billing.
• Keep safety real on the floor and keep the "flag problems, don't hide them" culture alive.

Daily Rhythm & Reporting

• Run the daily morning huddle: priorities, staffing, volume expected, safety, and yesterday's misses.
• Produce the daily report: carts received, repaired, passed QA, and shipped; per-technician production; rework; majors; and any blockers or stockouts.
• Keep daily and weekly cart counts and productivity current so bonuses and coaching run on real numbers.
• Attend one weekly meeting with upper leadership: present performance, quality, staffing, billing status, and issues that need a decision.

Systems: Redlist & Technology

• Make sure Redlist is working every day, and escalate and resolve any outage, scanner, or handheld-device problem fast so carts keep moving.
• Make sure Redlist is used properly by everyone: every repair logged at the point of repair, every scan done, and the fail-safe sequence (inbound → supercell → beacon → QA → outbound) never skipped.
• Audit Redlist data for accuracy: repair counts, major vs. minor coding, QA results, fiducial ID scans, and trailer records. Correct errors at the source and retrain where they come from.
• Own the handhelds, scanners, and time-clock systems so they are set up, charged, and working.

Billing & Invoicing

• Make sure billing and invoicing match exactly: what Redlist shows was repaired, what was shipped, and what is invoiced must reconcile with no gaps.
• Reconcile counts and categories (minor vs. major repairs) before every invoice goes out, and resolve discrepancies before they reach the client.
• Keep the records that back up each invoice, including trailer photos and load records, in case of a dispute.

Process & Flow

• Own daily operations against the ramp schedule, up to the steady-state volume target.
• Manage yard and dock flow: fast unload, immediate nesting, no trailers sitting idle, outbound trailers scanned and loaded correctly.
• Keep parts stocked with zero stockouts, and flag lead-time risk before it becomes a line-down problem.
• Enforce the written standard. Improvement ideas go through the standard, not around it.
• Act as the on-site point of contact for the client, covering standups, quality audits, and performance reviews, working with your Site Leads.
• Document what "good" looks like so the operation can be repeated at future locations.

Requirements & Qualifications

• Experience managing people and/or teams, with a record of holding a crew accountable to a standard.
• Experience in a warehouse, logistics, distribution, or production environment, including dock, yard, and trailer flow.
• Highly organized: able to keep daily reports, schedules, parts, and billing straight without things slipping.
• Strong with apps and technology: comfortable inside a shop-floor tracking app (Redlist or similar), handheld scanners, and time-clock and reporting systems, and able to use the data to run the operation, not just report on it.
• Detail-minded about numbers: you can reconcile counts to invoices and spot an error before it ships.
• High energy. You lead from the floor, set the pace at the morning huddle, and keep the crew moving.
• Clear communicator with the crew, your leads, upper leadership, and the client's site contacts.
• Valid driver's license and reliable transportation.
• Able to pass a drug test and a physical.

Nice to Have

• Experience leading through supervisors or leads.
• Experience with billing, invoicing, or client reporting in a logistics or services setting.
• Background in equipment repair, manufacturing, or fleet / material-handling operations.
• Experience opening, ramping, or standardizing a new site.

Tools & EquipmentProvided by the shop: Redlist access, a computer for reporting, handheld scanning devices, and the written repair standard and certification materials.

Pay: $80,000.00 - $92,000.00 per year

Benefits:

• Paid time off

Willingness to travel:

• 25% (Preferred)

Work Location: In person

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