Schedule: Full-Time | Monday–Friday | 9:00 AM–5:00 PM EST. About the Role: Our client is a growing direct-to-consumer (DTC) e-commerce brand in the incontinence care space, offering washable, reusable products for adults and children through Shopify, wholesale channels, and HSA/FSA-eligible platforms.
They are seeking an experienced and highly organized Operations Manager to work directly alongside the founder as a key operational partner. This role serves as the founder’s right hand — someone who can take ideas off the whiteboard and turn them into action with structure, accountability, and execution.
This is a highly hands-on role for someone who thrives in fast-paced environments, takes ownership without waiting for direction, and enjoys keeping multiple moving pieces aligned and progressing. Key Responsibilities: Manage daily priorities across Asana, Slack, Google Sheets, and email while ensuring smooth business operations.
- Translate founder ideas into actionable project plans with clear tasks, ownership, timelines, and follow-through.
- Track active initiatives and ensure no project or deliverable falls through the cracks.
- Follow up consistently with internal team members, vendors, agencies, and freelancers until completion.
- Coordinate with suppliers, warehouses/3PL partners, agencies, and contractors on ongoing initiatives.
- Identify resource gaps and source, evaluate, and onboard freelancers or external support as needed.
- Prepare daily or weekly executive updates outlining completed work, blockers, priorities, and decision points.
- Oversee customer support operations to ensure service quality and timely resolution of tickets.
- Monitor inventory and proactively identify low-stock risks or fulfillment issues.
- Identify inefficiencies in current workflows and recommend process improvements.
Requirements: Minimum 3+ years of e-commerce experience required.
- Minimum 3+ years of experience in Operations, Project Management, Chief of Staff, or similar roles.
- Previous experience working within a DTC or e-commerce environment.
- Hands-on experience with Shopify, including order management and navigating backend functions.
- Strong working knowledge of Asana, Slack, and Google Sheets.
- Excellent written English communication skills with clear and professional communication.
- Demonstrated ability to manage multiple vendors and external partners simultaneously.
- Strong follow-up and accountability skills; comfortable driving projects forward.
- Self-starter who can prioritize independently and identify issues proactively.
Nice-to-Have: Experience in health, wellness, or consumer goods e-commerce.
- Experience working with warehouse or 3PL operations.
- Previous experience supporting founders or executives in fast-paced, high-growth environments.
- Familiarity with wholesale or B2B fulfillment processes.
What We're Looking For: We're looking for someone who naturally takes ownership, stays organized under pressure, and enjoys turning ideas into execution. The ideal candidate is proactive, detail-oriented, and comfortable being the person who keeps everything moving.
If you enjoy creating structure, managing moving parts, and operating as a strategic execution partner in a growing business, we'd love to hear from you.
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