We believe what’s good for the planet is good for business. We’re CarbonBetter, a certified minority-owned sustainability and energy logistics company that’s tackling climate change from the inside. We're proud to be the largest minority-owned business in Austin and the 4th largest privately owned business headquartered in Austin. We’re growing our team, and we’re looking for creative thinkers who want to help us build a better future. Learn more here: https://carbonbetter.com/about/
This role sits within our Retail Energy Division and English fluency is required.
Provision and Peak 6 Power & Gas are retail energy suppliers that serve electricity and natural gas to homes and small businesses in Ohio, Michigan, and California, USA, and are subsidiaries of CarbonBetter. We’re seeking a new Inside Sales Manager or Supervisor to join our sales team.
Position Overview
Our Sales Agents focus on retention and cross-selling efforts by interacting with existing customers to retain their services, as-well-as contact new customers and provide clean energy solutions. Tasks include making outbound sales calls to existing and new customers, responding to customer emails and text messages, tracking retention results, cross-selling to existing customers and taking accountability for all assigned leads.
Responsibilities
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Call all daily assigned customer leads and properly disposition each lead in our dialer system
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Ensure each customer receives up to 6 phone calls during a 1-week cycle
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Become familiar with sales scripts and procedures to retain customers
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Become an expert in communicating the value of being our customer
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Take clear notes during each customer interaction
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Provide detailed instructions to customers to ensure their retention process is completed
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Always attempt to cross-sell additional supply services (electricity or natural gas)
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Review and track sales retention reports, and if required, reconnect with customers to ensure each retention is fully processed
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Join sales meetings with the leadership team to provide feedback and opportunities to improve
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Escalate questions and concerns when needed
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Engage with teammates over Slack in a timely, clear, and consistent manner
About You
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You speak English fluently and are able to hold conversations with native English speakers.
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You are a good listener and able to empathize with customers.
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You have previous experience in telemarketing (sales) and/or customer service.
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You can take detailed notes based on customer interactions.
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You are comfortable using a dialer system to engage customers and disposition interactions.
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You are a team player who is unafraid of asking for help or helping others.
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You can think outside the box and are adept at problem-solving.
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You’re extremely patient and reliable.
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You’re very comfortable learning new software and following detailed processes.
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You’re confident using Google Workspace and Slack and can adapt to new software quickly.
How Success is Measured
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Surpassing monthly retention targets (>2 per day)
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Calling all daily and weekly leads assigned to you
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Overall positive customer interactions and excellent sales skills
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Ability to receive and apply feedback
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Reliable, hard-working, and a focus on accuracy
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Willingness to take on new challenges
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Proactive communication with teammates
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Positive and consistent demeanor with teammates
Requirements
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Must have one (1) or more years of experience in telemarketing or call center-related sales roles
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Must be able to follow specific and detailed instructions and processes
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Must be able to sit at a computer Monday through Friday, between 9:00 am to 6:00 pm CT
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Must have excellent English verbal and written communication skills
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Must be comfortable learning new software, online tools, and processes
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Must be patient, empathetic, and understanding even in the most challenging circumstances
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Must be able to commute to our office, located in the El Poblado area of Medellín.
Benefits
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Contract Type: Permanent (indefinite-term contract)
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Weekly English classes (2 hours) to boost your professional skills
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Professional growth opportunities in a fast-growing, impact-driven company
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Company-paid parking
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Discount with Action Black gym
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Snacks and beverages provided by the company
*Resumes and responses must be submitted in English.
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