Job Description – Technical Support Engineer
Job Summary:
We are looking for a Technical Support Engineer to provide technical assistance, troubleshoot hardware and software issues, and ensure smooth functioning of IT systems and applications.
Key Responsibilities:
- Provide technical support to users through calls, emails, and on-site visits.
- Diagnose and resolve hardware, software, operating system, and connectivity issues.
- Install, configure, and maintain computers, peripherals, applications, and IT equipment.
- Troubleshoot LAN, Wi-Fi, VPN, printers, and basic network issues.
- Log, track, and resolve support tickets within defined SLAs.
- Escalate complex technical issues to the appropriate teams.
- Maintain technical documentation and update users on issue resolution.
- Perform preventive maintenance and ensure systems are operating efficiently.
Required Skills:
- Knowledge of Windows 10/11, hardware, software, and troubleshooting.
- Understanding of networking fundamentals, TCP/IP, DNS, and DHCP.
- Familiarity with remote support tools and ticketing systems.
- Strong problem-solving and communication skills.
Experience: 1–3 years in technical support or IT support. Freshers with relevant technical knowledge may also apply.
Qualification: ITI, Diploma, or Degree in IT, Computer Science, Electronics, or a related field.
Job Type: Full-time / Contractual, depending on project requirements.
Skills:- Technical support, IT security, IT infrastructure, IT asset management, Desktop, Troubleshooting and Hardware troubleshooting
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