Bilgewater Group is a Chicago-based diversified services company founded in 2003. We operate across two core divisions: food service and care.
Our food service division manages a network of quick-service and counter-service locations across the greater Chicagoland area, serving thousands of customers every day at high-traffic venues, including commercial districts, transit hubs, and retail centers.
ABOUT THE ROLE
We are looking for a Remote Receptionist to serve as a first point of contact for customers, visitors, and internal teams. You will handle incoming calls and messages, provide basic information, route requests to the appropriate team, and support day-to-day administrative tasks.
WHAT YOU WILL DO
-
Answer incoming calls, messages, and general inquiries
-
Provide basic information and assistance to customers and other contacts
-
Direct calls and requests to the appropriate team or location
-
Schedule appointments and coordinate basic requests
-
Maintain contact information and administrative records
-
Follow up on requests when needed
-
Provide general administrative support to the team
WHAT WE ARE LOOKING FOR
-
Previous experience in reception, customer service, administration, hospitality, or a similar role
-
Professional and friendly communication style
-
Strong organization and attention to detail
-
Comfortable handling calls, messages, and multiple requests
-
Basic computer and Microsoft Office or Google Workspace skills
-
Reliable and comfortable working independently in a remote environment
-
Reliable internet connection and workspace
-
Legally authorized to work in the United States
NICE TO HAVE
-
Previous remote receptionist or virtual receptionist experience
-
Experience with scheduling or appointment management
-
Experience in food service, hospitality, retail, or care environments
-
Bilingual communication skills - English / Spanish
COMPENSATION
$18–$24 per hour, depending on experience and qualifications.
HIRING PROCESS
Application Review → Initial Conversation → Interview → Offer
EQUAL OPPORTUNITY
Bilgewater Group is an equal opportunity employer. We are committed to providing a workplace free from discrimination and value a diverse team with different backgrounds, experiences, and perspectives.
Location: Remote