We are looking for a Technical Support Specialist to join our team and help customers resolve technical issues while using our health services platform.
This role is suitable for both Junior and Middle-level candidates, depending on experience. You will work closely with customers and internal technical teams to troubleshoot issues, answer technical questions, and ensure a smooth user experience.
Responsibilities
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Provide technical support to customers via email, chat, and other communication channels.
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Troubleshoot and resolve technical issues related to the platform.
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Investigate reported problems and identify possible causes.
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Escalate complex technical issues to development or engineering teams.
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Document support requests, solutions, and recurring issues.
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Assist customers with platform functionality and basic troubleshooting.
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Monitor support tickets and ensure timely resolution.
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Work with Product and Engineering teams to communicate customer feedback and recurring issues.
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Contribute to internal support documentation and knowledge bases.
Requirements
Junior Level
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1+ year of experience in technical support, IT support, customer support, or a related role.
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Basic understanding of software applications and troubleshooting.
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Comfortable working with web-based platforms and business software.
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Strong problem-solving and communication skills.
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Ability to explain technical information in a clear and simple way.
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Good organizational skills and attention to detail.
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Good English communication skills.
Middle Level
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3+ years of experience in technical support or a similar role.
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Strong troubleshooting and problem-solving skills.
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Experience supporting SaaS or web-based applications.
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Ability to investigate technical issues and work with engineering teams on resolution.
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Familiarity with APIs, logs, databases, or basic SQL is a plus.
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Experience working with ticketing and support platforms.
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Good English communication skills.
Nice to Have
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Experience with tools such as Zendesk, Intercom, Jira, or similar.
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Basic knowledge of APIs and Postman.
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Familiarity with SQL and database concepts.
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Experience supporting SaaS, healthcare, or technology products.
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Understanding of data privacy and security principles.
Compensation
$55,000 - $75,000 per year, depending on experience and qualifications.
Additional benefits and employment details will be discussed during the hiring process.
What We Offer
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Fully remote work with flexible working hours.
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Supportive and collaborative team environment.
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Opportunity to work with modern technology.
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Professional growth and learning opportunities.
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Experience in a growing HealthTech company.
Location: Remote
Seniority Level: Junior / Middle
Salary Range: 55,000 - 75,000 USD (gross, annually)