Ihre Aufgaben
- Act as the primary point of contact for Spain, Portugal and Italy – speaking customers, ensuring high-quality support and service.
- Support vacation replacement.
- Address customer enquiries related to products, installation, cleaning, and maintenance, providing accurate and timely information.
- Build and maintain strong relationships with customers, fostering loyalty and trust.
- Resolve customer issues promptly and effectively in collaboration with internal teams.
- Identify new business opportunities and support the Sales Representatives in qualifying leads and setting appointments.
- Promote new product ranges and ensure customers are informed of updates and promotions.
- Independently manage and nurture relationships with smaller customer accounts to ensure satisfaction and identify growth opportunities.
- Process customer orders from receipt to delivery, ensuring accuracy and efficiency.
- Work closely with supply chain and warehouse teams to manage deliveries and resolve logistical issues.
- Track order status and proactively communicate updates to customers and Sales Representatives.
- Handle complaints related to deliveries, ensuring swift resolution in partnership with Technical Services.
- Maintain accurate records in the CRM system, ensuring customer interactions and data are up-to-date.
- Assist with CRM-related tasks for the Sales team, such as lead processing and customer documentation.
- Suggest and implement system improvements to enhance service delivery and efficiency.
Ihr Profil
- Fluent in Spanish, Italian and English (written and spoken).
- Demonstrated expertise in customer service and sales support roles.
- Strong communication and interpersonal skills, with the ability to foster positive relationships.
- Excellent organisational and problem-solving abilities.
- Experience with CRM systems and proficiency in office tools such as Outlook, Excel, and Word.
- Experience with ERP systems, Dynamics 365 Business Central preferred.
- A proactive and motivated mindset with a commitment to delivering excellence.
- Ability to thrive under pressure and adapt to a fast-paced environment.
- Strong team player with the capacity to work independently when required.
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