About the Role: The Workplace Operations Lead is responsible for managing and optimizing the daily operations of workplace facilities to ensure a safe, efficient, and engaging environment for employees. This role combines strategic oversight with hands-on coordination of services, space planning, and vendor management to support business continuity and employee experience. This job is part of the Operations Management job function. They are responsible for coordinating staff functions and operations that support the organization’s goals and strategies.
What You’ll Do:
Provide formal supervision for employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
Assist with providing efficient and effective strategic operations. This includes revenue growth and profitability, new business development, etc.
Apply a robust knowledge of multiple disciplines, the business, and key drivers which impact departmental and cross-functional performance.
Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and colleagues to act while guided by the organization's functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.
Oversee maintenance, repairs, and renovations of office facilities
Ensure compliance with health, safety, and regulatory standards
Coordinate with vendors and internal teams for facility upkeep
Streamline and standardise account processes to improve service delivery and reduce costs
Monitor and report on KPIs related to workplace operations
Lead with Site leads on the negotiation and management of contracts with service providers (e.g., cleaning, security, catering)
Ensure high-quality service delivery and performance
Prepare and manage operational budgets
Lead on client reporting for budget accountability
Track expenses and identify cost-saving opportunities
Develop and maintain emergency response plans
Conduct regular safety audits and drills
Address employee concerns related to workplace facilities
Organize initiatives that enhance engagement and satisfaction
Lead on client reporting for operational activities – including budget, safety, workplace experience, risk and PjM project progress.
What You’ll Need:
Bachelor’s degree in Facilities Management, Business Administration, or related field
Experience in managing workplace or facility operations
Proven leadership and team management skills
Strong organizational and problem solving abilities
Excellent communication skills (written and verbal)
Experience in the areas of staffing, selection, training, development, coaching, appraising, and rewarding performance and retention is preferred
Ability to lead the exchange of sensitive, complicated, and difficult mentoring, measuring, information, convey expectations, and handle problems.
Leadership skills to set, manage and achieve targets with direct impact.
Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.