Core Objective: Support the Service Advisors in delivering an efficient, high-quality customer service experience by assisting in customer intake, answering phones, making appointments.
Key Responsibilities
- Customer Service & Intake: Greet customers, document vehicle concerns, and assist with service appointments and check-ins
- Warranty & Service Contracts: Verify warranty coverage with technicians with warranty administrator, service contracts, and applicable Ford manufacturer guidelines.
- Customer Communication: Use customer lists to coordinate with the customers to have services performed: Recalls, Special order parts, etc.
- Billing & Vehicle Delivery: Receive payment and close invoices for customer pick-up.
- Rental Vehicles: Open and close rental agreements for rental cars.
- This and other items to ensure an excellent customer experience.
Required Qualifications & Experience
- High school diploma or equivalent required.
- Previous automotive service, dealership, customer service, or administrative experience preferred.
- Strong communication, organization, and customer service skills.
- Ability to multitask, prioritize work, and meet deadlines in a fast-paced environment.
- Basic understanding of automotive repair orders, estimates, and service processes preferred.
- Proficiency in Microsoft Office and dealership management systems preferred.
- Ability to handle customer concerns professionally and maintain a positive customer experience.
- Valid driver’s license with an acceptable driving record.
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