Key Responsibilities
- Install, configure, commission, and maintain ELV and security systems at customer sites.
- Provide technical and customer support, including troubleshooting, fault diagnosis, and resolution of system-related issues.
- Conduct site visits for installation, commissioning, preventive maintenance, troubleshooting, and customer support.
- Coordinate with project teams, customers, system integrators, vendors, and internal stakeholders to ensure timely and high-quality project delivery.
- Configure system software, hardware, devices, and integrations in accordance with project requirements.
- Prepare technical documentation, service reports, installation reports, as-built documentation, and system handover documents.
- Conduct user training and knowledge-transfer sessions for customers and end users.
- Support system testing, commissioning, and final handover activities.
- Understand customer requirements and provide appropriate technical solutions and recommendations.
- Maintain regular communication with customers, provide project and service updates, and ensure a high level of customer satisfaction.
Required Skills & Competencies
- Strong technical knowledge of ELV, access control, CCTV, biometric, RFID, Time & Attendance, ID card printers and identification solutions.
- Good troubleshooting and problem-solving skills.
- Ability to work independently as well as collaboratively with project and support teams.
- Good customer-facing and communication skills.
- Ability to prepare clear technical documentation and reports.
- Willingness to travel to customer sites as required;
- A valid driving license and own vehicle will be considered an advantage
- Ability to manage multiple tasks and priorities in a project and customer-support environment.
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