Job ID: 5851
City: Remote
State: Remote
Job Type:
Compensation: $120 to $140
Role: Business Analyst
Public Trust
Specialized Skillset Requirements
Proficiency in the following qualifications
- Knowledge of Warehouse Management and Inventory Management Systems
- Familiarity with Agile/Scrum processes and management tools (preferably VersionOne) and IT Service Management Systems (preferably ServiceNow)
- Strong facilitation skills to effectively lead discussion across multiple groups
- Effective liaison between business and technical teams Strong SQL skills for validating data, building test scenarios, and supporting defect analysis.
- Familiarity with Apache Kafka—understanding of message flows, schemas, and how data moves between systems.
- Experience validating API behavior, request/response structures, and integration rules.
- Ability to decompose complex processes into clear business logic, workflows, and testable requirements.
- Working knowledge of Oracle databases, including how to trace data transformations and troubleshoot issues with developers.
- Ability to interpret logs, understand data mappings, and work with developers/architects to shape technical solutions.
Delivery & Process Skills
- Strong background in Agile/Scrum environments, including backlog refinement, writing stories, creating test cases, and participating in sprint ceremonies.
- Hands-on experience with project/work management tools, preferably VersionOne.
- Understanding of IT Service Management (ITSM)—incident, problem, change management (ServiceNow preferred).
- Ability to manage UAT and CAT testing sessions, including scenario development, user coordination, and tracking defects.
- Experience creating process documentation, user guides, SOPs, and support workflows.
Cross-Team Facilitation
- Strong facilitation skills to lead discussions across multiple groups—business, developers, QA, vendors, and architects.
- Ability to serve as the liaison between business and technical teams, ensuring clarity of requirements and consistent communication.
- Skilled in running working sessions, gathering requirements, conducting impact assessments, and helping teams reach alignment.
- Comfortable escalating blockers and driving issues to closure across vendors and internal USPS teams.
Soft Skills
- Clear and concise communication, including the ability to break down complex topics for non-technical audiences.
- Highly organized, with the ability to manage multiple workstreams, priorities, and timelines.
- Detail-oriented, especially in documenting requirements, analyzing defects, and validating system behavior.
- Proactive problem-solver, able to trace issues across interacting systems and propose logical paths to resolution.
- Collaborative and team-oriented, comfortable working with large enterprise teams and cross-functional stakeholders.
Expected Deliverables
- Support the continuing operation and security of FMIS and MDIMS applications
- Work a backlog of high-priority issues
- Support test automation
- Support remediation of security findings
- Support mandatory upgrades
- Refine backlog items
- Write stories
- Create test cases
- Participate in sprint ceremonies
- Manage UAT and CAT testing sessions
- Develop test scenarios
- Track defects
- Create process documentation, user guides, SOPs, and support workflows
- Run working sessions
- Gather requirements
- Conduct impact assessments
- Escalate blockers and drive issues to closure
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