Senior Salesforce Developer - Service Cloud

About the role

<div class="content-intro"><p><span style="font-weight: 400;"><strong>About Checkr<br></strong></span>Checkr is building the data platform to power safe and fair decisions. Over 140,000 companies and millions of people rely on Checkr for AI verification in the moments that matter most: getting a new job, a new place to live, a car ride, childcare, even a date. Customers include Uber, Pennymac, Airbnb, Doordash, Amazon, and Anthropic.<br><br>We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on <a href="https://www.forbes.com/lists/cloud100/" target="_blank">Forbes Cloud 100 2025 List</a> and is a Y Combinator 2024 <a href="https://www.ycombinator.com/blog/yc-top-companies-2024">Breakthrough Company</a>.</p></div><p><strong>About Checkr</strong><strong><br></strong>Checkr is building the data platform to power safe and fair decisions. Established in 2014, Checkr’s innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100,000 customers, including DoorDash, Coinbase, Lyft, Instacart, and Airtable.<br><br>We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on the <a href="https://www.forbes.com/lists/cloud100/">Forbes Cloud 100 list</a> and is a Y Combinator 2024 <a href="https://www.ycombinator.com/blog/yc-top-companies-2024">Breakthrough Company</a>.</p> <p><strong>What you’ll do:</strong></p> <ul> <li>Own the end-to-end development lifecycle for new features within Salesforce Service Cloud and Zendesk to improve agent productivity and the customer experience.</li> <li>Choose the right tool for the job, whether it’s a declarative change, custom Apex/code, or leveraging a 3rd party application.</li> <li>Collaborate with business systems analysts to translate requirements into technical solutions that are maintainable, performant, and scalable.</li> <li>Design and maintain AI-driven solutions, identify and deliver solutions where AI can be strategically applied to accelerate and enhance both the agent's workflow, the overall customer experience, and our development velocity.</li> <li>Partner with cross-functional engineers to architect new features and ensure seamless integration with existing Service Cloud applications and our broader data ecosystem.</li> <li>Maintain a customer-centric and data-driven approach, monitoring feature performance, troubleshooting issues, and informing future enhancements.</li> </ul> <p><strong>What you’ll bring:</strong></p> <ul> <li>6+ years of Salesforce development experience, with a proven track record of designing and implementing complex, scalable solutions on the Service Cloud platform. Experience with Zendesk development is a significant plus.</li> <li>Technical Mastery: A strong command of the full software development lifecycle (SDLC) within an Agile environment, including expertise in DevOps processes and technology.</li> <li>Grit &amp; Resilience: You tackle complex, ambiguous problems with persistence. You aren't deterred by technical debt; instead, you dig in and find creative ways to deliver results.</li> <li>Urgency &amp; Acceleration: You operate with a bias for action. You work with a sense of urgency to keep pace with a high-growth environment, ensuring we consistently accelerate outcomes for the business.</li> <li>Flexibility: The ability to "flex" when necessary, moving between different technologies and pivoting quickly as business priorities evolve.</li> <li>Ownership:&nbsp;A deep sense of accountability for the entire feature lifecycle, from initial design through to production release and maintenance.</li> <li>An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes.&nbsp;</li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><strong>Pay Transparency Disclosure</strong></p> <p><em>We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see</em><a href="https://checkr.com/company/careers"><em> </em><em>our website</em></a><em>.</em></p></div><div class="title">On-target Earnings OR Base Salary range (San Francisco, CA)</div><div class="pay-range"><span>$143,000</span><span class="divider">&mdash;</span><span>$168,000 USD</span></div></div><div class="pay-input"><div class="title">On-target Earnings OR Base Salary range (Denver, CO)</div><div class="pay-range"><span>$121,000</span><span class="divider">&mdash;</span><span>$142,000 USD</span></div></div><div class="pay-input"><div class="title">On-target Earnings OR Base Salary range (Nashville, TN)</div><div class="pay-range"><span>$110,000</span><span class="divider">&mdash;</span><span>$129,000 USD</span></div></div></div><div class="content-conclusion"><p><strong>What We Offer</strong></p> <ul> <li>A fast-paced and collaborative environment</li> <li>Learning and development allowance</li> <li>Competitive cash and equity compensation, and opportunity for advancement</li> <li>100% medical, dental, and vision coverage</li> <li>Up to $25K reimbursement for fertility, adoption, and parental planning services</li> <li>Flexible PTO policy</li> <li>Monthly wellness stipend</li> </ul> <p>&nbsp;</p> <p><em>At Checkr, we believe an in office work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO; San Francisco, CA; Nashville, TN; and Santiago, Chile. Individuals are expected to work from the office 3+ days a week. In-office perks are provided, such as lunch five times a week, a commuter stipend, and an abundance of snacks and beverages. A relocation stipend may be available for those willing to relocate to a Checkr hub location.</em><strong><br></strong><strong><br></strong></p> <p><strong>Equal Employment Opportunities at Checkr</strong><br><em>Checkr is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including the </em><a href="https://www.sf.gov/worker-rights-san-francisco"><em>San Francisco’s Fair Chance Ordinance</em></a><em>.</em></p> <p><strong>Applicant Privacy Policy</strong><br>If you are a California resident or are located in Alberta or British Columbia, our <a href="https://checkr.com/legal/applicant-privacy-policy" target="_blank">Applicant Privacy Policy</a> applies to our collection and processing of your personal information when you apply for a role with us or otherwise participate in our recruitment process.</p> <p><em>*Legitimate Checkr emails will always include our official domain name after the @ symbol (e.g., <a href="mailto:name@checkr.com">name@checkr.com</a> or <a href="mailto:name@ext.checkr.com">name@ext.checkr.com</a>).</em></p></div>