Clinic Operations Supervisor

111 Michigan Avenue Northwest Washington, DC 20010

Kids Are Our Everything.

Department

10061 Orthopedics Clinic

Pay Range

$58,344.00 - $97,240.00

Schedule: 8:00am - 4:30pm

The Clinic Operations Supervisor provides direct supervision of the front-line practice staff. Will coordinate overall operations of the practice and manage issues related to facilities. Will assist to implement goals, objectives, practice policies and procedures and systems.

Minimum Education

Bachelor's Degree or equivalent & relevant work experience (Required)

Minimum Work Experience

2 years of progressive experience in a healthcare setting (Required) 2 years of supervisory/team lead experience required (Required)

Functional Accountabilities

Grow

• Encourage and share new ways of making the right work easier to do

• Recognize and share incremental improvements in operations

• Monitor and promote efficiency in the team’s operations

Clinic Operations Management

• Provide direct oversight of day-to-day operations of the practice.

• Troubleshoot operational issues and develops action plans w/ manager to resolve.

• Assist manager in developing performance standards to achieve department goals, developing and implementing policies and procedures.

• Ensure accuracy of work/registration processes by staff; Implement training and testing of staff; optimize time-of-service collections. Ensure cash collections processes are performed completely and accurately .

• Assist the manager in evaluating current business as well as new program initiatives.

• Ensure adherence to corporate policies and procedures

Budget & Financial Management

• Ensure vendor invoices are entered in Bear Resource to be processed.

• Monitor supplies and orders as necessary.

• Review monthly practice performance report with manager to ensure expenses are within budgeted projections.

Quality Control and Performance Improvement

• Implement monthly customer satisfactions surveys.

• Work with manager, physician leader , and QI Specialist to make improvements as indicated by survey results.

• Ensure quality of registration process by reviewing registration denials and provides feedback to staff.

• Lead performance improvement initiatives as identified by management team.

• Ensure that performance boards are implemented.

Human Resources Management

• Participate in selection/hiring process of new staff.

• Establish work schedules for staff.

• Train and mentor administrative team and provide on-going performance feedback.

• Conduct performance evaluation and manage staff performance goals.

• Performs disciplinary actions as needed.

Administrative Tasks

• Perform administrative tasks such as payroll, time records.

• Complete requisitions and OCR entry into Bear Resource Finance;

• Other tasks as necessary.

The disclosed salary range includes the minimum and maximum rates within which Children’s National believes an individual’s base pay rate will fall for this position. It is not typical for an individual to be hired at or near the maximum of the pay range. The exact pay rate for this position will be based on a variety of factors in alignment with the Children’s National compensation philosophy. These factors are legitimate and non-discriminatory including, but not limited to, the current market conditions; organizational needs; the individual’s combination of prior work experience, level of education, knowledge, skills, and other qualifications. Children’s National is committed to providing a fair and competitive total rewards package to each of our employees. This base salary range does not include our comprehensive benefits package or any additional compensation for which this position may be eligible.

Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law. The “Know Your Rights” poster is available here: and the pay transparency policy is available here: Know Your RightsPay Transparency Nondiscrimination Poster.

Please note that it is the policy of Children's National Hospital to ensure a “drug-free” work environment: a workplace free from the illegal use, possession or distribution of controlled substances (as defined in the Controlled Substances Act), or the misuse of legal substances, by all staff (management, employees and contractors). Though recreational and medical marijuana are now legal in the District of Columbia, Children's National and its affiliates maintain the right, in accordance with our policy, to enforce a drug-free workplace, including prohibiting recreational or prescribed marijuana.

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