3400 Martin Luther King Jr. Ave SE Washington, DC 20032
Kids Are Our Everything.
Department
10517 HSCSN - Outreach
Pay Range
$20.83 - $34.71
The Community Outreach Representative provides in-the-field services as follows: makes home visits to initiate the enrollment process for newly eligible enrollees; locates existing members as part of the member-monitoring process; educates prospective and existing members and families on services and benefits of HSCSN; assists with the HSCSN Family Support Network, Youth Athletic Program, and serves as HSCSN representative at health fairs, collaborative/community organization events and meetings. Primary focus is on the Latino community; however, incumbent will be working with the community at large. This position serves under the direction of the Director of the Department of Family and Community Development with some independent discretion in decision-making.
Minimum Education
High School Diploma or GED (Required)
Minimum Work Experience
3 years years community relations, customer or member services experience in a health-related or managed care organization environment preferred. (Required)
Required Skills/Knowledge
Must possess excellent customer relations skills. Must have excellent oral and written communication skills. Must have the ability to make presentations effectively and communicate with executives, directors, managers, staff members, as well as the general public. Must be able to work independently, think creatively, plan strategically, and implement efficaciously. Ability to work effectively within a team framework. Must possess valid driver’s license and have access to reliable transportation.
Job Functions
Essential job duties:
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Assist all lines of business in retaining current qualified members by following a strategic daily work schedule that includes rotating am/pm hours and weekend hours. This includes but not limited to telephone outreaches and community visits with members.
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Establish and maintain an accurate record of all members contact which includes outreach and home visits.
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Accurate completion and daily submission of all assessments, necessary form, etc.
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Maintain and increase daily and monthly goals set to increase the overall membership.
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Assist in developing marketing strategies, campaigns and community partnerships to promote community awareness of HSCSN services.
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Makes visits to homes of newly eligible enrollees to conduct health and home needs survey during the enrollment process. Collects information on the child’s background, medical condition, health service utilization, education, vocation, family status, and living environment.
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Assists in the implementation of EPSDT initiatives to increase member health visits.
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Attends and serves as HSCSN representative at local health fairs, collaborative and community organization events and meetings.
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Assists in coordinating and facilitating Outreach Program activities.
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Prepares and submits assessment packages and weekly reports on assigned outreach activities.
Other job duties:
- May perform other duties in addition to those outlined in this job description.
The disclosed salary range includes the minimum and maximum rates within which Children’s National believes an individual’s base pay rate will fall for this position. It is not typical for an individual to be hired at or near the maximum of the pay range. The exact pay rate for this position will be based on a variety of factors in alignment with the Children’s National compensation philosophy. These factors are legitimate and non-discriminatory including, but not limited to, the current market conditions; organizational needs; the individual’s combination of prior work experience, level of education, knowledge, skills, and other qualifications. Children’s National is committed to providing a fair and competitive total rewards package to each of our employees. This base salary range does not include our comprehensive benefits package or any additional compensation for which this position may be eligible.
Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law. The “Know Your Rights” poster is available here: and the pay transparency policy is available here: Know Your RightsPay Transparency Nondiscrimination Poster.
Please note that it is the policy of Children's National Hospital to ensure a “drug-free” work environment: a workplace free from the illegal use, possession or distribution of controlled substances (as defined in the Controlled Substances Act), or the misuse of legal substances, by all staff (management, employees and contractors). Though recreational and medical marijuana are now legal in the District of Columbia, Children's National and its affiliates maintain the right, in accordance with our policy, to enforce a drug-free workplace, including prohibiting recreational or prescribed marijuana.
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