This position mainly involves handling customer enquiries and issues related to a food delivery platform, such as missing orders, payment or delivery issues, and account verification. You will assist customers through calls, emails, or chat, depending on the team.
Job Responsibilities｜工作范围
- Chat with customers & help solve their problems 和客户沟通，帮忙解决他们遇到的问题
- Handle enquiries via Call, Email & Live Chat 通过电话、Email 和 Live Chat 回复客户
- Assist with orders, & account issues 协助处理订单、及账号相关问题
- Help with account & document verification 协助客户完成账号及文件验证
- Listen, understand & provide the right solution 了解客户需求，找到合适的解决方法
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Benefits + Earn
- Optional OT RM 30 per hour
- EPF + SOCSO
- Transport provided
- Training with Salary
- Internal Career Growth Opportunity
Requirements｜职位要求
- minimum SPM / UEC / Diploma 或同等学历 - 有负责任及良好工作态度 - 愿意学习，并能够融入团队 - 能够接受轮班工作
Pay: RM3,200.00 - RM4,500.00 per month
Work Location: In person
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