General Description
We’re seeking a dynamic and strategic leader to join the City Assessor’s Office as the Assessment Operations Manager. This position plays a vital role in developing, implementing, and managing the City’s property appraisal and assessment program. This position is responsible for planning, directing, and evaluating the work of property appraisal staff and administering the ongoing appraisal of all commercial, residential, and agricultural property throughout the City in compliance with the Wisconsin Property Assessment Manual, applicable state statutes, and case law. Work is performed under the general supervision of the City Assessor, who reviews the work upon completion for conformance with strategic objectives and policy level determinations.
Skills needed for this position include:
- Strong leadership and supervisory skills with experience training, mentoring, and supporting staff.
- Experience in commercial and residential appraisal and assessment, with application of state statues and case law.
- Excellent organizational and project management skills with the ability to manage competing priorities and statutory deadlines.
- Strong customer service and communication skills when working with the public, staff, and external agencies.
- Strategic and analytical mindset with experience improving processes, developing policies, and supporting data-driven decision-making.
Work Hours: Flexible schedule supported between 6:00 AM and 6:00 PM Monday through Friday. Teleworking opportunities may become available after the initial probationary period is served.
IMPORTANT: YOU MUST ATTACH A MAXIMUM OF A TWO (2) PAGE COVER LETTER IN THE ATTACHMENTS SECTION OF YOUR APPLICATION, RESPONDING TO THE FOLLOWING PROMPT:
PLEASE DESCRIBE YOUR PROFESSIONAL EXPERIENCE IN THE FOLLOWING AREAS, PROVIDING SPECIFIC EXAMPLES:
- COMMERCIAL AND RESIDENTIAL REAL ESTATE, INCLUDING APPRAISAL EXPERIENCE;
- SUPERVISION OR MANAGEMENT EXPERIENCE, OR EXPERIENCE LEADING A TEAM OR PROJECTS;
- EXPERIENCE WITH DATA ANALYSIS, MANAGEMENT AND HOW TO USE DATA TO INFORM DECISIONS; AND
- ANY LITIGATION OR LEGAL PROCEEDINGS EXPERIENCE RELATED TO REAL ESTATE, INCLUDING YOUR ROLE AND LEVEL OF INVOLVEMENT.
APPLICATIONS RECEIVED WITHOUT THIS ATTACHED COVER LETTER WILL BE ELIMINATED FROM CONSIDERATION.
Employees may be eligible for loan forgiveness through the Public Service Loan Forgiveness Program.
Black, Indigenous, people of color, women, trans, nonbinary, and individuals with disabilities are encouraged to apply. We value the unique blend of lived experiences and diverse perspectives that comes from non-traditional education pathways and the variety of transferrable skills each candidate brings to the table. We value diversity, equity, inclusion, and belonging. Even if every item on the job posting doesn’t match your experience perfectly, we encourage you to apply and share how your skills and experience can best serve our community.
Examples of Duties and Responsibilities
Operations Management
- Plan, direct, and evaluate the work of property appraisal staff.
- Hire, train, supervise, evaluate, promote, and discipline appraisal staff.
- Plan, direct, and evaluate the work of the Assessment Technician staff. This is done in partnership with the Business Systems Manager to establish uniform standards for data collection and management.
- Develop and recommend standards and controls to measure the degree of operational effectiveness, analyze workload, and review various functions on an ongoing basis to verify and sustain effectiveness and economy.
- Prepare and/or review various reports and studies relative to office operations.
- Participate in the overall management of the City Assessor’s Office; Provide for the continuity of office operations during the absence of the City Assessor by carrying out general supervisory and administrative functions.
- Assist with completion of required analysis and documentation for the Wisconsin Department of Revenue (WI DOR), the City’s Finance Department, and other impacted agencies.
- Assist in reviewing Computer-Assisted Mass Appraisal (CAMA) workflows and system audits.
Appraisal/Valuation
- Determine the need for and direct assessment efforts to reflect property improvements, demolitions, changes in land use or other pertinent valuation factors.
- Develop strategic plan for valuation in applicable software in both geographic scope and by property type for all locally assessed classes of property.
- Develop and recommend policies and operating practices relative to the valuation program.
- Assist the commercial appraisal team with establishing income and expense models and periodic review and updating of models as market conditions change.
Appeals/Legal Issues
- Direct the preparation and presentation of cases presented to the Board of Assessors, Board of Review, Circuit Court, Appellate Court, Supreme Court, and the WI DOR.
- Testify as a hybrid or lay witness as required.
- Serve as a member of the Board of Assessors.
- Act in the capacity of the City Assessor at Board of Review hearings.
- Support appraisers in presentation of evidence at Board of Review hearings and response to evidence provided.
- For commercial cases, work with the City Attorney and City Assessor in the preparation and presentation of appeals.
Public Relations
- Explain appraisal and assessment procedures to property owners, developers, department/division personnel, and elected officials.
- Represent the City Assessor in various meetings with the general public, taxpayer associations, real estate groups, business groups, and neighborhood groups, as needed.
- Represent the City Assessor at meetings of the City Council and Mayor’s Office.
Perform other related duties as assigned.
Minimum Qualifications
- Four (4) years experience in applying the following:
- Commercial and residential property appraisal and assessment principles, practices and techniques and relevant state statutes and case law.
- Computer software applicable to the duties of the position, including Microsoft 365 and CAMA software; AND
- Familiarity with:
- Full range of supervisory principles and practices, which includes hiring, training, directing, evaluating, and disciplining, along with handling labor relations matters.
-OR-
- Three (3) years of senior-level supervisory or management experience appraising commercial and residential property; AND
- Bachelor’s degree or higher in Real Estate, Business Administration, Finance, or closely related field.
-OR-
- Four (4) years of senior-level supervisory or management experience appraising commercial and residential property; AND
- Associate's degree in Real Estate, Business Administration, Finance, or closely related field.
Other equivalent combinations of experience, training, and education that demonstrate possession of the knowledge, skills, and abilities required to perform the duties and responsibilities of this position will also be considered.
The City of Madison strives to provide exceptional customer service to all its residents and visitors. Therefore, successful candidates will have demonstrated ability to effectively work with multicultural communities.
For a complete list of the Knowledge, Skills, and Abilities, please see the class specification.
Special Requirements
- Possession of a valid driver's license.
- Certification by the State of Wisconsin as an Assessor 2 and Assessor 3 within six (6) months of employment Failure to obtain the required certifications during the first six months of employment may result in removal from the position, absent extenuating circumstances.
- The employee may be expected to attend meetings and provide presentations outside the normal work schedule, including evenings and weekends.
Physical Requirements:
- Ability to physically access various types of property throughout the city.
- Ability to walk over uneven terrain, climb stairways, and otherwise access property.
- Ability to stand or sit at a computer workstation and desk for long hours.
- Ability to use standard office equipment, including computer, phone, copier, etc.
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