BUSINESS APPLICATIONS ANALYST I

BUSINESS APPLICATIONS ANALYST I

Information Technology

About Information Technology:

The City of Portland’s Information Technology Department supports every municipal service across our community and is actively executing an ambitious digital modernization initiative to retire legacy platforms and build a governed, reliable application architecture.

Job Summary:

We are seeking a collaborative, analytical Business Applications Analyst I to play a hands-on role at the center of this transformation. As part of our business applications team, you will work in close partnership with departmental stakeholders and your IT colleagues, to evaluate replacement software, audit tools against security and data compliance policies, and take ownership of Tier 3 ticket triage and root-cause troubleshooting. Prior mastery of every municipal software tool is not expected immediately; our team delivers structured mentorship to facilitate your orientation to our enterprise platform environment. If you are an adaptable problem solver who communicates effectively with both technical and operational teams, we encourage you to apply.

Duties & Responsibilities:

• Evaluate business application-related software against City IT strategy, policy, and compliance standards; research vendors using due diligence and manage IT department’s software approval process.
• Build a deep understanding of critical City business applications and processes to provide Tier 3 ticket triage, root cause analysis, escalation, and resolution; collaborate closely with a strong team of business applications experts and third-party vendors when complex issues require escalated support.
• Partner closely with Service Desk staff to triage and resolve incoming application incidents, document diagnostic steps and findings, and build knowledge base articles to improve first-contact resolution.
• Partner with departmental customers to analyze workflows, identify enabling technologies, define functional requirements, and develop data flows and targeted improvements for line-of-business applications.
• Administer application controls in alignment with the City’s Information Security Program; apply data classification schemes, security, and regulatory compliance frameworks where applicable, audit access methods, and assist departments in identifying and mitigating risks from unapproved software tools.
• Build and maintain comprehensive line-of-business application documentation, including system owners, dependencies, access and authorization methods, data retention rules, and license compliance.

Required Skills & Experience:

• Bachelor’s degree in Information Technology, or any equivalent combination of education, experience and training which provides the following: 3+ years in the IT industry/education.
• Demonstrated experience troubleshooting business software, conducting root-cause analysis, and managing incident triage through a ticket management system.
• Excellent written and verbal communication skills, with proven ability to author clear technical documentation/procedures and translate complex technical concepts for non-technical departmental users.
• Strong organizational and analytical problem-solving abilities, paired with proficiency in modern productivity tools (Google Workspace, MS Office) and advanced spreadsheet skills for testing, reporting, and data validation.

Preferred Skills & Experience:

• Experience or familiarity with modern ticketing platforms such as HaloITSM (HALO).
• Familiarity with application diagramming, application architecture, and the software development lifecycle (SDLC).
• Exposure to formal change management practices and release management workflows.
• Familiarity with Information Security and regulatory frameworks applicable to municipal government, such as NIST, CJIS, HIPAA, or PCI-DSS.

Applications accepted until November 20, 2026.

Offers of employment are contingent upon the completion of a satisfactory criminal background check and a valid Class C driver’s license with a good driving record.

Salary & Benefits:

This is a union position, ProTech Grade 8, with a starting pay range of $67,041.00-$84,903.00 per year, based on relevant years of experience.

For more information about compensation with the City of Portland, please refer to the union specific pay plans and agreements.

The City of Portland prides itself on its outstanding benefits and collegial and mission-driven work environment.

City benefits include:

• Free employee health insurance with the completion of wellness incentives
• Thirteen paid holidays
• Sick, vacation, and personal leave
• Life, dental, vision and income protection insurances
• Choice of retirement plans, including a pension plan
• Use of City recreation facilities
• Fitness Reimbursement
• Discount on professional development programs through USM and Thomas College

If you have any questions or need assistance with the application, please email Human Resources at jobs@portlandmaine.gov or call 207-874-8624.

The City of Portland believes that to do our best work, our employees need to reflect the diverse, vibrant community we serve. We are an equal opportunity employer and are committed to celebrating all dimensions of diversity in the workplace. Applicants are considered without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, age, veteran status, disability, or any other applicable legally protected characteristics. If you need to request a reasonable accommodation, please call 207-874-8624 or email hrinfo@portlandmaine.gov.

Type : INTERNAL & EXTERNAL

Group : PROTECH

Job Family : PROFESSIONAL & TECHNICAL

Posting Start : 11/06/2026

Posting End : 11/20/2026

Details : Job Description

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