Business Development Executive (BDE)
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\*Business Development Executive\*
Cityfurnish \| Furniture \& Appliance Rental
Location Gurugram, Haryana — Work from Office
Department Sales / Business Development
Reports To Sales Manager / BD Manager
Experience 2–4 years in Sales, Business Development, or Client Servicing
Industry Furniture \& Appliance Rental (B2B and B2C)
\*About Cityfurnish\*
Cityfurnish is India’s leading furniture and appliance rental subscription brand, offering flexible rental plans for homes, offices, co\-living spaces, and hospitality clients across multiple cities. We combine quality products with doorstep delivery, installation, and maintenance — backed by a strong operations network. As we continue to scale, we’re looking for people who can build client relationships and confidently manage the realities of a fast\-moving, delivery\-driven business.
\*About the Role\*
We are looking for a proactive, client\-focused Business Development Executive to work from our office and drive both new business and account health for existing clients. This role suits someone with a sales/ops background who is comfortable on the phone and in person with clients, and who can stay composed and solution\-oriented when handling escalations — delayed deliveries, product quality issues, installation problems, or service complaints.
Key Responsibilities
\*Business Development\*
* Identify and pursue new B2B opportunities — corporates, co\-living operators, hospitality, and bulk/turnkey furniture rental clients * Build and manage a sales pipeline; achieve monthly/quarterly rental subscription targets * Prepare and present rental proposals, package options, and pricing to prospective clients * Negotiate terms, tenure, and pricing in line with company policy
\*Client \& Account Management\*
* Serve as the primary point of contact for assigned client accounts after the sale is closed * Coordinate with the operations and fulfillment center teams to ensure delivery and installation timelines are met * Proactively update clients on order status, expected delivery dates, and any changes in plan * Support clients through upgrades, exchanges, returns, and renewals
\*Escalation \& Issue Resolution\*
* Handle client escalations directly and professionally — including delayed deliveries, product quality concerns, or installation/service issues * Liaise with operations, warehouse, and quality teams to investigate the issue and drive a fast resolution * Keep clients informed with honest, timely updates while a resolution is in progress, to protect trust and retention * Stay calm and firm under pressure, including with frustrated or demanding clients, without escalating tension unnecessarily * Flag recurring issues to management to help improve delivery and quality processes
\*Reporting \& Coordination\*
* Maintain accurate records of leads, client interactions, complaints, and resolutions in the CRM * Share regular reports with management on pipeline status, account health, and open escalations * Work closely with the operations team to flag at\-risk orders before they become client\-facing issues
\*Required Skills \& Qualifications\*
* Bachelor’s degree in Business, Sales or marketing related field * 2–4 years of experience in Business Development, Sales, Operations or Client Servicing, ideally with exposure to operations, logistics, or order fulfillment * Strong verbal communication skills — confident speaking with clients over phone, email, and in person * Demonstrated ability to manage pressure and de\-escalate tense client conversations * Basic understanding of operations/supply chain concepts — delivery timelines, installation, quality checks, and dispatch * Proficiency in MS Excel/Word; CRM experience is a plus * Strong negotiation, follow\-up, and problem\-solving skills
\*Key Competencies\*
* Client\-first mindset with the maturity to manage difficult conversations * Cross\-functional coordination across sales, operations, and quality teams * Resilience and composure under pressure * Ownership mentality — sees client issues through to resolution rather than just escalating and moving on
\*What We Offer\*
* A fast\-growing, India\-leading brand in the furniture \& appliance rental space * Exposure to both B2B and B2C client management * A collaborative office environment with clear growth paths in sales and account management
Pay: ₹20,000\.00 \- ₹25,000\.00 per month
Work Location: In person
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