Account Manager
About Us
ClaimSorted helps insurers outsource claims end to end – a service called Third-Party Administration (TPA), a ~$200B industry. We combine a strong in-house claims team with our AI-enabled platform to deliver up to 3× faster claims, better service, and better economics for insurers.
Backed by Y Combinator, Atomico, and Eurazeo, we’ve raised $15M+ and already manage claims for over $100M in insurance premium across 30+ MGAs, including more than five publicly traded companies. Our goal: scale to $1B and become the most valuable TPA in the market.
The Role
You will own the full customer relationship: onboarding, go-live, retention, renewals, expansion, and work directly with the CEO as the customer’s internal quarterback at ClaimSorted.
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Lead onboarding and delivery: build the plan, drive the timeline, and ensure a clean go-live
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Coordinate Ops, Claims, and Product to unblock issues fast and keep clients confident
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Run the account rhythm: success plans, SLAs, escalation paths, and exec updates
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Spot risk early, de-escalate issues, and earn renewals and references
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Find and close expansion opportunities (new programs, regions, lines, volume)
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Turn what works into repeatable playbooks, templates, and routines
We love working together in the office, so this is a full-time, office-based role in our London office. We’re a high-intensity team because we believe great outcomes come from doing the work well.
Qualifications
We care more about hunger and grit than years on a CV. You might be a management consultant who’s seen insurance pain points firsthand, or a top-performing Account Manager ready for something bigger.
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Based in or willing to relocate to London
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Work authorisation in the UK without need of sponsorship
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Commercially minded with the ability to map value and close expansions
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Strong relationship builder who earns trust across stakeholders and stays calm under pressure
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2+ years in Account Management, Customer Success, sales, or insurance/InsurTech(a plus)
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Knowledge of the insurance industry or TPA operations (a plus)
Our Values
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Move Fast – Act decisively, iterate quickly, optimize for momentum.
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Always Overdeliver – We exceed expectations in everything we do.
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Think Customer-First, Always – The customer experience drives every decision.
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Challenge the Status Quo – We innovate relentlessly and never settle for ‘good enough.’
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Say It How It Is – Transparency and direct communication build trust.
Compensation & Benefits
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Competitive salary beyond the industry standard
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Quarterly performance bonus: up to 15% of quarterly salary
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Equity participation: stock options as an early-stage team member
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Medical insurance
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Pension contributions (UK)
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Accelerated promotion track in a high-growth environment
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